Behind every card charge, the payment processor tracks a status. You'll mostly see SalesThumb's simpler labels (Completed, Pending, Failed, Refunded) in Reports → Transactions, but these processor names come up when you dig into a charge with support. Here's what each one means.
The statuses you'll see
- Authorized — the customer's card is approved and their bank has placed a hold on the funds, but the money hasn't moved yet. This is momentary in almost every case.
- Processing — the charge is captured and funds are actively moving from the customer's bank to your payout account. Also momentary.
- Succeeded — the charge completed and the funds are ready to be deposited on the normal schedule — see When will I get paid? for timing.
- Failed — the charge didn't go through. See Why was my customer's card declined? for what the specific reason means and what to tell the customer.
- Canceled — the charge was voided before it completed; no money moved and the customer was never charged.
- In review — the charge got flagged for a fraud check. This can add delay before it resolves to Succeeded or Failed; there's nothing to do but wait for the review to clear.
Where these show up
These names come from the payment processor. SalesThumb's Reports → Transactions log uses its own simpler labels, and Reports → Deposits shows money actually sent to your bank rather than individual charge statuses. If a status looks stuck on Authorized or Processing for more than a few minutes, that's unusual enough to be worth reaching out to info@roffik.com.