When you look at a charge in Reports → Deposits or the payment dialog at checkout, it carries a status from your payment processor. Here's what each one means.
The statuses you'll see
- Authorized — the customer's card is approved and their bank has placed a hold on the funds, but the money hasn't moved yet. This is momentary in almost every case.
- Processing — the charge is captured and funds are actively moving from the customer's bank to your payout account. Also momentary.
- Succeeded — the charge completed and the funds are ready to be deposited on the normal schedule — see When will I get paid? for timing.
- Failed — the charge didn't go through. See Why was my customer's card declined? for what the specific reason means and what to tell the customer.
- Canceled — the charge was voided before it completed; no money moved and the customer was never charged.
- In review — the charge got flagged for a fraud check. This can add delay before it resolves to Succeeded or Failed; there's nothing to do but wait for the review to clear.
Where these show up
SalesThumb doesn't invent its own status labels — these come directly from the payment processor and are the same ones reflected in Reports → Deposits. If a status looks stuck on Authorized or Processing for more than a few minutes, that's unusual enough to be worth checking Reports → Deposits again or reaching out to info@roffik.com.