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What your customers see
A customer experience that feels premium
Photo galleries, tip jars, live job tracking, self-serve mobile login, and a 12-month nudge sequence that quietly turns one job into the next.
Join the waitlist
Launching August 1, 2026 — get early access.
Customer mobile app — login flow
Your customers log into the same app your team uses. Name + phone. Done.
The all-in-one mobile app means your customer base doesn't need to download a second app to track their job, see their photos, or tip the tech. They open SalesThumb, type their name + phone, get a 6-digit SMS code, and land on a portal showing only their stuff. Staff get a different login (email + password) and a per-employee mobile_role flag (NONE / INSTALLER / SALES / BOTH) decides which tabs appear. No app-switching, no second download, no separate brand.
- Passwordless SMS-code login (6 digits, 10-min TTL, 5-attempt lockout)
- Re-uses the existing 30-day customer portal token format
- Multi-shop disambiguation via name hint + most-recent-appointment heuristic
- Phone normalization shared with the Twilio inbound webhook
- Enumeration-safe: requestCode always returns ok:true regardless of phone match
- 3-codes-per-hour rate limit per phone
How a shop actually uses this
Sarah just got her Tesla tinted at Atlas. The shop rang her up, she paid via pay link in the lobby. Two days later she remembers Mike said something about 'check the photos in our app' but she lost the SMS link. She downloads SalesThumb, taps 'I'm a customer', types Sarah Chen + 555-0142, gets a code in 4 seconds, and lands on her appointment with the photo gallery, the warranty cert, and a tip jar. No password, no support call to the shop.
Customer login flow
Customer portal — magic link
Send a one-tap link. They land in their portal in 4 seconds.
The fastest path to put a customer in their own self-serve portal: SMS them a magic link from the customer detail page. They tap once, they're in. No password setup, no app install, no forgotten-credentials tickets to your front desk. Token is good for 30 days; lapses cleanly to a re-send. Same auth surface as the new customer mobile app login (verifyCode mints a token of the same shape).
- One-tap 'Send portal link' from customer detail page
- 30-day token expiry — auto-rotates on resend
- SMS or email delivery (operator picks per send)
- Lands at /portal/<token> — no password, no signup
- Customer sees: appointments, photo galleries, invoices, warranties, loyalty stamps, vehicle history
- Token-scoped — no auth bleed between customers
How a shop actually uses this
Sample Shop LLC just finished a $1,840 ceramic coating. Mike taps 'Send portal link' on Sarah's customer page → her phone buzzes 4s later with an SMS: 'Sample Shop LLC · view your job + photos: [link]'. She taps it, sees her warranty cert, the photo gallery, and a tip jar. No account creation, no support call. Mike never had to email her a PDF.
SC
Sarah Chen
555-014-2821 · sarah.chen@hey.com
VehiclesTesla Model Y · 2024
Last serviceFront 2 Ceramic · 6 days ago
Lifetime spend$3,940
Loyalty stamps4 of 6
🔗 Send portal link
One-tap delivery. Customer lands at their portal in 4s. Token good for 30 days.
✓ Last sent 6 days ago
sarah.chen@hey.com · expires May 28
Customer opened it 3 minutes after delivery
Operator sends the portal link
Job Photos (Before / After / Damage)
Before, after, and the damage you called out on drop-off.
Photos are the most under-used tool in a tint shop. Shot right, they win disputes, sell the next job before you've even quoted it, and turn every install into Instagram-ready content. SalesThumb captures before / after / damage photos from the installer's phone in 3 taps, auto-links each shot to the customer, vehicle, appointment, and film roll, and gives the customer a branded gallery URL they're proud to share. When something goes wrong six months later — 'was that scratch there?' — you open one screen, see the pre-install damage-tagged photo with the timestamp, and the conversation's over in 10 seconds.
- One-tap shortcut from today's schedule to the active appointment
- Category picker first: before / after / damage / reference / film cut
- Background upload — tech keeps working, photos catch up on Wi-Fi
- Works offline: shot now, syncs when signal comes back
- Live queue: 3 before shots + 6 after shots suggested per service
- Per-photo caption + auto-detected wheel / panel / window from AI
How a shop actually uses this
Black Tesla comes in, has a small scratch on the front bumper. Installer tags it 'Damage — pre-existing' with a photo + note. Three hours later the ceramic coat is done, installer captures 8 after-shots. Customer gets a beautifully laid-out gallery URL they share on Instagram. Zero 'did you do this?' arguments, guaranteed.
Priya M. · 2023 Mazda CX-5 · gallery
42 photos · installed Apr 20 by Alex P. · roll A24-119
All42
Before12
After24
Damage2
Film cut4
Hero · before / after
Before
After
Hero
After shots · 24
Driver door
Passenger
Hood
Windshield
Rear glass
Quarter R
Quarter L
Roof
Summary
Before12
After24
Damage2 · pre-existing
Film cut4
Share
salesthumb.co/g/apt-1120
IG
TT
FB
SM
Tags
CeramicFull vehicleMazda CX-570% VLT
Gallery view
Also on mobile
Photo → Quote and Install QC — the two AI photo tools — sit right on the mobile app's Today screen, one tap from the installer's job queue.
Live job tracker
Customer follows the job in real time. No 'where's my car?' calls.
When the customer drops their car, they get a tracker URL. The page shows a live status pill — DROPPED OFF / IN PROGRESS / READY FOR PICKUP / COMPLETED — and updates the moment your tech changes the job status in /app. They don't need to call you, you don't need to call them. Auto-refresh every 30 seconds; web push opt-in for the ready-for-pickup moment. After completion the same URL surfaces the photo gallery + tip flow + rebook link.
- Public /track/<token> URL per appointment
- Live status pill with 5 states (DROPPED OFF / IN PROGRESS / ON HOLD / READY / COMPLETED)
- Auto-refresh every 30s — no manual reload
- Optional web push when status flips to READY
- Post-completion: link rolls into photo gallery + tip flow + rebook
- Token-scoped — no auth, no app install
How a shop actually uses this
Marcus drops his F-150 at Atlas at 9am for a full ceramic. Gets a tracker URL via SMS. Throughout the day he glances at the tab — DROPPED OFF → IN PROGRESS at 9:14 → ON HOLD at 11:30 (Mike is waiting on a question) → IN PROGRESS again at 11:45 → READY FOR PICKUP at 5:22 with a push notification. Marcus never called the shop. Mike never had to drop tools to give him an update. Pickup is smooth.
Sample Shop LLC · Live tracker
Tesla Model Y · Front 2 Ceramic
Currently
In progress
ETA pickup: 5:30 PM
- ✓Drop off
- •In progress
- 3On hold
- 4Ready
- 5Complete
📱 Get a push when it's ready
Tap to enable browser notifications
Auto-refresh every 30s · powered by SalesThumb
Customer's tracker view
Customer CRM
Every customer, vehicle, and history in one place.
Your shop's five-year memory, in one searchable place. Every customer, every vehicle they've owned, every appointment you've done, every quote, every payment, every photo, every SMS — threaded into a single timeline that loads the second someone walks in the door. Search by plate, VIN, phone, or a guess at the name. No more spreadsheets, no more paper folders, no more asking the tech if you've done this car before. The record stays clean because the product forces it to.
- Unlimited customers on every plan — never archived, never charged per-contact
- Multi-vehicle per customer; co-ownership and household links
- Notes, tags, and VIP / referral-source / fleet / do-not-book labels
- Marketing opt-in / opt-out per channel (SMS, email, push) — TCPA-ready
- Soft-deleted records kept 90 days (accidental deletes are recoverable)
- Per-customer portal link — they see their own quotes, invoices, warranties
How a shop actually uses this
Jessica rolls into the shop in a blacked-out G-Wagen. You punch in 'BLK4U' — the plate pops right up. You see she was in 18 months ago for ceramic, there's a scratch she noted last time, her phone is on file, and she's tagged 'VIP Referral Source.' Your install quote loads with her preferred film brand pre-selected.
Customer profile
Sales playbook engine
Every paid invoice fires a 12-month sales sequence. Hands-off.
Your busiest day is the day you don't follow up. The Sales Playbook does it for you: when an invoice flips PAID, a six-step nudge sequence enqueues against the customer — t+24h review, t+7d warranty registration, t+30d cross-sell, t+90d maintenance check, t+180d win-back with a discount, t+365d anniversary — each delivered as SMS or email at the scheduled time, copy generated from your service history + the customer's actual purchase. Replies are AI-classified and acted on. Operator opt-outs honored. Per-shop kill switch, per-customer opt-out, full timeline view per invoice.
- Six-step sequence per paid invoice (t+24h → t+365d)
- AI-generated copy that knows your shop's voice + the customer's history
- AI reply intent classifier — auto-marks DONE / SKIPPED / opts customer out
- Per-shop master kill switch + per-customer opt-out (NUDGES OFF keyword)
- Per-template editor: edit the copy, change the delay, disable a step
- Replies-digest email + failure-alert email + HQ-rollup digest
How a shop actually uses this
Sample Shop LLC in Austin enabled the playbook on a Wednesday. Eight days later, three customers replied 'yes pls send PPF quote' to the +30d cross-sell — Mike (the owner) saw them in the next-morning replies digest, sent quotes the same day, closed two for $4,820 combined. The third quote is still pending. Atlas had been doing zero post-paid follow-up before this; the only operator-time it costs is reading the digest with morning coffee.
✨ Playbook · invoice #2841 paid
Sarah Chen · Tesla Model Y · Front 2 Ceramic 70/35
Revenue attributed
$4,820
- +24h✓ sent
Review request
Sat 9:14am · 4.9★ reply
- +7d✓ sent
Warranty registration
Fri 11:30am · clicked
- +30d✓ sent
Cross-sell · PPF
Today · 'yes pls send quote' · marked DONE by AI
- +90dqueued
Maintenance check
Aug 1, 9am Central
- +180dqueued
Win-back · 15% off
Oct 30, 11am Central
- +365dqueued
1-year anniversary
May 3, 2027
Playbook timeline · invoice #2841
Online Booking
A booking page that actually fills your slow days.
Your booking page is your salesperson at 11 PM. It lives at your shop slug (midnight-tint.salesthumb.com/book), works from any phone, and is branded to your colors, your logo, your services. Customers pick a service, enter their VIN or plate, see your real availability, lock a slot with a deposit, and wake you up to a confirmed booking — not a "hi can I book something" DM. Every booking creates a customer record, a decoded vehicle, a calendar entry, and a deposit line-item with your payment processor. You sleep, the funnel works.
- Branded mobile page — your logo, accent color, photos of prior work
- Service picker with prices, deposit hints, duration, photo gallery per service
- VIN scan (mobile camera) or plate lookup auto-fills vehicle in 2 seconds
- Real-time slot grid — greyed slots are full, open slots respect hours + PTO
- Apple Pay / Google Pay deposit checkout, no account creation required
- Confirmation SMS with calendar invite, shop address, and cancel link
How a shop actually uses this
Thursday at 11pm a customer finds your shop on Instagram. They tap your bio link, see your availability, book a Saturday slot, and pay a $50 deposit. You wake up to a confirmed booking — plus their customer record pre-populated with name, phone, and decoded vehicle.
Illustrative scenario4.9
🔒midnight-tint.salesthumb.com/book
M
Sample Shop LLC
Austin · est. 2019
Book your install
Tint, PPF, ceramic coating. Pick a service and a time — deposit locks your slot.
- C
Ceramic Window Tint
from $549·2-3h - P
Paint Protection Film
from $1,899·1-2 days - C
Ceramic Coating
from $799·1 day
4412 W 6th St
412
Booking landing
Employee + owner recognition
Milestones, badges, and a wall they actually care about.
Tint and detail shops are full of installers who quietly hit their 100th ceramic install or string together 30 perfect-review weeks — and nobody notices. SalesThumb's Awards system makes recognition automatic. A nightly cron watches the numbers your shop already tracks (revenue installed, five-star reviews collected, perfect weeks without a redo) and grants milestone badges the moment criteria are met. Each employee gets a collection wall on their profile. HQ rolls every shop's awards into one chain-wide leaderboard. And the awards an employee chooses to pin show up publicly on your booking page — turning recognition into a sales tool.
- 15 starter templates (100/500/1,000 installs, $100k revenue club, 30 perfect weeks, 50 five-star reviews, more)
- Auto-grant cron — nightly job evaluates criteria DSL per template
- Criteria DSL: revenue_cents, five_star_reviews, perfect_weeks, installs_count, tenure_days
- Per-employee collection wall at /app/profile/awards with earned + locked badges
- HQ org-wide rollup at /app/hq/[orgId]/awards — leaderboard across every shop
- Pinned awards surface publicly on the booking page as live social proof
How a shop actually uses this
Marco at Sample Shop LLC quietly hit his 500th ceramic install on a Tuesday afternoon. The nightly auto-grant cron caught it at 2am, awarded the '500-Install Club' badge, and dropped it on his profile wall. Wednesday morning Mike (the owner) saw the new badge on the HQ leaderboard, slacked Marco a congrats from his phone, and pinned the badge to the shop's public booking page. By Friday three customers asked about 'the 500-install guy' when booking. Marco re-signed his contract two weeks later citing 'you actually noticed.'
My Awards
Your collection at Sample Shop LLC · 14 earned
Total
14
Pinned
3
Bronze
5
Silver
4
Gold
3
Platinum
1
Diamond
1
Featured
Century Club
Gold · Milestone
100 jobs without a comeback
Earned 3 days ago
5-Year Anniversary
Platinum · Tenure
Half a decade on the team
Earned 2 wks ago
Founder's Pick
Diamond · Special
Personally recognized by ownership
Earned 1 mo ago
AllQualityMilestoneTenureTeamworkSafetyRevenueSort · Newest
Collection · 6 of 14 shown
Perfect Week
Silver · Quality
5+ jobs · zero comebacks
Earned yesterday
First Install
Bronze · Milestone
First completed job at the shop
Earned Apr 12
5-Star Streak
Gold · Quality
10 consecutive 5-star reviews
Earned 1 wk ago
Mentor
Silver · Teamwork
Trained 3+ new installers
Earned Mar 02
Safety First
Bronze · Safety
90 days · zero incidents
Earned Feb 18
Top Closer · Q1
Gold · Revenue
Highest quote-to-paid rate
Earned Apr 02
Awards collection wall
Lifecycle kanban
Every customer, banded by where they actually are in the lifecycle.
Most shops know who their VIPs are and who they haven't seen in a year. They don't know who's about to slip from Active into At Risk this week. The Customer Pipeline reads every customer's real signals — last appointment date, open quotes, payment history, recent visit frequency — and bands them into one of six lifecycle stages. Open it and you see exactly which customers need a touch right now to keep them moving in the right direction. Drag cards across bands when you have context the system doesn't (a verbal commitment, a known life event), and the override sticks.
- 6 lifecycle bands: Lead, Prospect, Active, At Risk, Won Back, Churned
- Auto-classification from real signals — recency, quote activity, payment cadence, appointment history
- Range presets: last 7 days / 30 days / 90 days / YTD / all-time / custom
- Drag-to-restage with one-click override (sticky until next signal change)
- Card preview: last service, last spend, days since visit, open quotes, pinned notes
- Click-through to the full CRM record without leaving the board
How a shop actually uses this
Sample Shop LLC's manager opens the pipeline Monday at 8am. Active band: 412 customers, $182k YTD revenue. At Risk band: 38 customers (auto-classified — 90+ days since last visit but two services in the prior 12 months). She filters to ZIP=78704, sees 6 At-Risk customers in her best-converting ZIP, fires the win-back drip enrollment from the card menu. By Wednesday 2 of them have rebooked. Total time spent: 7 minutes.
Customer pipeline
Lifecycle bands · drag a card to move stage · 237 customers
Last 90d
TodayThis weekThis monthLast 30dLast 90dYTDLast 12mo
Total
237
Active
14260%
At Risk
23+4
Avg time-in-stage
42d
Lead
—
TB
Tasha B.
Inquired 2d ago
—1 veh
OR
Owen R.
Quote viewed 6h ago
—1 veh
+12 more
Prospect
$0 / $4.2k pot.
SH
Sara H.
Booked Thu
—1 veh
ML
Marcus L.
Quote sent 1d ago
—2 veh
+7 more
Active
$68.4k LTV
PM
Priya M.
Visited 3d ago
$2,1402 veh
DB
Devon B.
Visited 2 wk ago
$1,3891 veh
GH
Grace H.
Visited 8d ago
$3,2123 veh
+139 more
At Risk
$11.8k at risk
MR
Miguel R.
63d since last visit
$1,8792 veh
JP
Jenna P.
71d since last visit
$8491 veh
+21 more
Won Back
$5.4k recovered
RC
Ryan C.
Re-booked yesterday
$1,0511 veh
AT
Alex T.
Re-booked 5d ago
$2,4402 veh
+9 more
Churned
$14.2k lost LTV
NK
Nate K.
Last seen 14 mo ago
$6121 veh
+37 more
Pipeline kanban — 6 bands at a glance
More in customer experience
Supporting tools that round out the pillar.
Tip-the-tech
On the photo gallery, customers can tip the team — chip presets + custom amount. 100% goes to the shop, no platform cut.
Pickup-ready · one-tap SMS
Job hits COMPLETED → dashboard surfaces a 'Notify ready' button that texts the customer with a deep link to the photo gallery. Closes the loop.
Auto-SMS at status changes
Work moves to IN_PROGRESS → customer is texted with an ETA. Moves to ON_HOLD → texted with a reason. No manual messaging discipline required.
Reputation module
Collected Google + Yelp reviews on a single page, AI reply-draft queue, auto-republish to your booking page footer for fresh social proof.
No-show recovery auto-SMS
Customer doesn't show? AI fires a recovery SMS within 15 min ('we held your slot — want to rebook?') with a one-tap reschedule link. Recovers ~30% of no-shows.
Loyalty + gift cards + coupons
Stamp-card style loyalty programs, redeemable gift cards, single-use + multi-use coupon codes. All redeemable at quote-build time.
Lobby kiosk check-in
Tablet at the front desk: customer types last-4 of phone, system finds their appointment, marks them ARRIVED. No staff intervention.
Ready to see it run?
Launching soon — join the waitlist for early access. At launch: 30-day free trial, no credit card.
Join the waitlist
Launching August 1, 2026 — get early access.