Three voice-matched replies, ready to edit and send.

Deep dive · 02

Grounded in your thread — so it doesn't make things up

Each draft is built from real context the shop already has: the customer's first name, their most recent vehicle on file, and the last several messages in that exact conversation. The assistant is instructed to use only those facts — it's blocked from fabricating a quote, a price, a date, or a guarantee, and is told to ask the customer for anything missing rather than guess. Every row it reads is scoped to your shop and that one customer, so a draft can never be built from another shop's or another customer's messages. On long conversations, a thread-summary card gives you the gist at a glance before you reply.

• Pulls the customer's first name + most recent vehicle for light grounding
• Reads the recent thread, oldest to newest, for accurate context
• Strictly scoped to your shop and the one customer — no cross-thread leakage
• Instructed to ask for missing details instead of inventing them

Thread-summary card

On long, scrolled-back conversations an AI summary card surfaces the gist before you reply, so you're not re-reading twenty messages..