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Operations core
Run your shop
From the first phone call to the final invoice — bookings, quotes, payments, inventory, warranty, and reporting all live in the same workspace.
The moat
AI built in
Brief Me, photo-to-quote, dispute defender, inbox triage, slot-fill, customer brief, sales playbook copy generation, plain-English booking — every one wired into a real workflow, not a demo.
What your customers see
Customer experience
Photo galleries, tip jars, live job tracking, self-serve mobile login, and a 12-month nudge sequence that quietly turns one job into the next.
All-in-one Expo app
Mobile app
Single iOS + Android app.
Drive demand · fill the calendar
Growth
Bulk SMS + email blasts, lobby + sales-counter TVs, smart pricing tied to close-rate, ZIP-density referral analytics, and HQ-pushable signage playlists.
ANALYTICS
Reports & Insights
Financial reports, KPI dashboards, technician scoreboards, audit logs.
Built for your industry
MESSAGING
Inbox & replies
Auto-tagged inbound texts, three voice-matched reply drafts per thread, and inline write tools.
CUSTOMERS
Customer intelligence
A 2-sentence brief before you call, and a ranked next-service pitch from real history.
SELLING
Quoting & booking
Plain-English quote and booking parsing, cancellation slot-fill, and playbook copy.
VISION
Vision AI
Photo-to-quote drafts and a QC inspector that flags missed corners before the customer sees them.
DAILY
Briefs & reporting
A one-paragraph read on today's shop, plus a plain-English month-in-review.
PROTECTION
Disputes & warranty
Chargeback evidence packed for you, and inbound warranty claims triaged with a next step.
Every AI tool
Customer login · name + phone
Customer types name + phone, gets a 6-digit SMS code, lands in their own portal. 30-day session. Same auth surface as the magic-link web flow.
Staff login · email + password
Better-Auth session, secure-stored on device. Token gets sent as a Bearer header on every API call, so techs stay signed in across app restarts.
Role-based tabs
Per-employee mobile_role (NONE / INSTALLER / SALES / BOTH) decides who sees Today + Schedule vs Customers + Quotes. Owners and managers get the manager Dashboard on top, regardless of their own mobile_role.
Today screen · My Day priority
Tech opens the app and sees today's jobs sorted by priority + bucket chips (Drop-offs / In-Progress / Ready). Live JobTimer per job.
VIN scanner
Point the camera at the VIN barcode on the door jamb, dash, or windshield. Auto-fills year/make/model/trim via the free NHTSA vPIC decoder — no typing 17 characters by hand.
Photo capture in app
Tech snaps before/during/after photos directly into the job record. Uploads to R2 immediately when a connection is available.
On-device push notification
New job assigned → push fires to the installer's phone within a few minutes, even when the app is backgrounded. A walkie-talkie voice clip also pushes instantly to its recipients. No push yet for reminders, time-off, or inbox messages.
Walkie — team voice push-to-talk
Tech holds a button, talks, releases — the clip goes out to the whole shop or one teammate and auto-plays out loud on the other end, like a real walkie-talkie. Free on-device transcript under each clip; stays in the inbox to replay if missed.
DASHBOARDS
HQ Dashboard & KPIs
Cross-shop revenue, conversion, AR. Underperforming-locations alerts.
BILLING
Royalty Automation
Monthly close, branded statements, NACHA ACH file export, manual reconciliation.
BRAND
FDD Compliance & Audits
Brand-color + pricing-floor locks, PASS/FAIL visit checklists with tracked corrective actions.
MARKETING
Marketing Fund
Pool tracking, co-op approvals, per-shop spend visibility.
CATALOG
Master Catalog Management
Push services + pricing rules to every shop. Lock or let franchisees override.
REPORTS
Cross-Shop Reports
Leaderboards, per-shop comparisons, region rollups, signage broadcasts.
PIPELINE
Pipeline & Stages
Inquiry → qualified → discovery day → award. Kanban + forecasted close.
INBOUND
Lead Capture & Embed
Drop-in lead form for your franchise site. Source tracking, attribution, dedupe.
OUTREACH
Sequences & Power Dialer
Multi-touch email + SMS cadences. Power-dialer with call notes auto-logged.
VALIDATION
Validation Calls
Match prospects to existing franchisees. Star-rated calls auto-advance stage.
DISCOVERY
Discovery Days
60-day visit calendar, a real 5-item prep checklist, AI prep briefing.
PROCESS
Playbook, Goals, Compliance
Your sales process codified. KPI dashboards. FDD doc vault + e-sign.
From Houston to Honolulu — SalesThumb runs tint, PPF, ceramic coating, detail, and wrap shops nationwide. Browse by state to find your local hub.
This list covers our biggest metros, but SalesThumb works for shops nationwide.