- What franchise management software does SalesThumb offer?
- SalesThumb HQ ($599/mo flat) is the multi-location add-on for our shop-management platform. It adds a franchisor-grade layer on top of the per-shop OS: royalty calculation + statement generation, cross-location revenue + performance reporting, location compliance tracking, and a unified shared services catalog that every franchisee inherits with per-location overrides. A separate CRM/Franchise Sales add-on ($799/mo, stacks on HQ or standalone) adds the franchise development CRM for selling new units and sales playbook automation for franchise sales reps.
- How does royalty tracking work in SalesThumb?
- Royalties are calculated automatically from gross sales in each shop. Franchisors define the rate (typically 5-8% of gross), the period (weekly/monthly/quarterly), and any thresholds or carve-outs. SalesThumb generates the royalty statement per shop per period with full line-item detail and surfaces dispute flags. For collection, SalesThumb generates a bank-ready ACH file (or you can invoice and collect manually) — you upload the file to your own bank, which handles the actual transfer. Each period exports to CSV, and any individual statement can be printed from the browser; a one-click statement PDF isn't built yet.
- Can I see all my franchise locations in one dashboard?
- Yes. The HQ dashboard rolls up KPIs from every franchisee shop in real time — revenue, appointments completed, avg ticket, close rate, NPS, royalty owed, marketing spend, and operational metrics like fill rate and same-day reschedule rate. Drill from the rollup into any single shop for a full per-shop view.
- Do you have a franchise development CRM for selling new units?
- Yes. The franchise sales CRM ships with a 12-month franchise-buyer playbook (lead → discovery day → FDD review → territory selection → close), a sales-rep dashboard, sequenced automations, FDD-aware compliance checks, validators (referenced franchisees who'll take a call), and a goals + leaderboard for sales reps. Built specifically for franchise sales — not retrofitted from a generic CRM.
- How do you handle multi-location pricing and catalogs?
- HQ defines the master catalog (services, products, film SKUs, ceramic tiers, etc.). Each franchisee inherits the catalog but can apply per-location pricing overrides within franchisor-defined floors and ceilings. Catalog updates push to all locations with a one-click 'catalog push' that respects each location's override settings.
- Can franchisees use their own SalesThumb subdomain?
- Yes. Each franchisee gets their own subdomain (e.g. atlas-tint.salesthumb.com) plus optional custom domain (e.g. atlastint.com). Branding is per-location: logo, colors, copy, public booking page, customer messaging. The franchisor sets the brand-guideline floor.
- What does HQ pricing look like?
- HQ is $599/mo flat — the first 5 shops are included free, then $35/shop/mo beyond that. The Franchise Sales CRM for selling new units is a separate add-on at $799/mo (stacks on HQ or standalone). See /pricing for the full breakdown, or reach out via /contact for larger networks.
- How long does it take to roll out across an existing franchise network?
- Typical rollout for an established franchise network is 60-90 days: 2 weeks for HQ setup + catalog import, 4-6 weeks for franchisee rollout in waves of 5-10 shops, and 2-4 weeks for royalty automation cutover. We provide a dedicated rollout coordinator for networks of 10+ locations.