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Operations core
Run your shop
From the first phone call to the final invoice — bookings, quotes, payments, inventory, warranty, and reporting all live in the same workspace.
The moat
AI built in
Brief Me, photo-to-quote, dispute defender, inbox triage, slot-fill, customer brief, sales playbook copy generation, plain-English booking — every one wired into a real workflow, not a demo.
What your customers see
Customer experience
Photo galleries, tip jars, live job tracking, self-serve mobile login, and a 12-month nudge sequence that quietly turns one job into the next.
All-in-one Expo app
Mobile app
Single iOS + Android app.
Drive demand · fill the calendar
Growth
Bulk SMS + email blasts, lobby + sales-counter TVs, smart pricing tied to close-rate, ZIP-density referral analytics, and HQ-pushable signage playlists.
ANALYTICS
Reports & Insights
Financial reports, KPI dashboards, technician scoreboards, audit logs.
Built for your industry
MESSAGING
Inbox & replies
Auto-tagged inbound texts, three voice-matched reply drafts per thread, and inline write tools.
CUSTOMERS
Customer intelligence
A 2-sentence brief before you call, and a ranked next-service pitch from real history.
SELLING
Quoting & booking
Plain-English quote and booking parsing, cancellation slot-fill, and playbook copy.
VISION
Vision AI
Photo-to-quote drafts and a QC inspector that flags missed corners before the customer sees them.
DAILY
Briefs & reporting
A one-paragraph read on today's shop, plus a plain-English month-in-review.
PROTECTION
Disputes & warranty
Chargeback evidence packed for you, and inbound warranty claims triaged with a next step.
Every AI tool
Customer login · name + phone
Customer types name + phone, gets a 6-digit SMS code, lands in their own portal. 30-day session. Same auth surface as the magic-link web flow.
Staff login · email + password
Better-Auth session, secure-stored on device. Token gets sent as a Bearer header on every API call, so techs stay signed in across app restarts.
Role-based tabs
Per-employee mobile_role (NONE / INSTALLER / SALES / BOTH) decides who sees Today + Schedule vs Customers + Quotes. Owners and managers get the manager Dashboard on top, regardless of their own mobile_role.
Today screen · My Day priority
Tech opens the app and sees today's jobs sorted by priority + bucket chips (Drop-offs / In-Progress / Ready). Live JobTimer per job.
VIN scanner
Point the camera at the VIN barcode on the door jamb, dash, or windshield. Auto-fills year/make/model/trim via the free NHTSA vPIC decoder — no typing 17 characters by hand.
Photo capture in app
Tech snaps before/during/after photos directly into the job record. Uploads to R2 immediately when a connection is available.
On-device push notification
New job assigned → push fires to the installer's phone within a few minutes, even when the app is backgrounded. A walkie-talkie voice clip also pushes instantly to its recipients. No push yet for reminders, time-off, or inbox messages.
Walkie — team voice push-to-talk
Tech holds a button, talks, releases — the clip goes out to the whole shop or one teammate and auto-plays out loud on the other end, like a real walkie-talkie. Free on-device transcript under each clip; stays in the inbox to replay if missed.
DASHBOARDS
HQ Dashboard & KPIs
Cross-shop revenue, conversion, AR. Underperforming-locations alerts.
BILLING
Royalty Automation
Monthly close, branded statements, NACHA ACH file export, manual reconciliation.
BRAND
FDD Compliance & Audits
Brand-color + pricing-floor locks, PASS/FAIL visit checklists with tracked corrective actions.
MARKETING
Marketing Fund
Pool tracking, co-op approvals, per-shop spend visibility.
CATALOG
Master Catalog Management
Push services + pricing rules to every shop. Lock or let franchisees override.
REPORTS
Cross-Shop Reports
Leaderboards, per-shop comparisons, region rollups, signage broadcasts.
PIPELINE
Pipeline & Stages
Inquiry → qualified → discovery day → award. Kanban + forecasted close.
INBOUND
Lead Capture & Embed
Drop-in lead form for your franchise site. Source tracking, attribution, dedupe.
OUTREACH
Sequences & Power Dialer
Multi-touch email + SMS cadences. Power-dialer with call notes auto-logged.
VALIDATION
Validation Calls
Match prospects to existing franchisees. Star-rated calls auto-advance stage.
DISCOVERY
Discovery Days
60-day visit calendar, a real 5-item prep checklist, AI prep briefing.
PROCESS
Playbook, Goals, Compliance
Your sales process codified. KPI dashboards. FDD doc vault + e-sign.
Pick a time that works for you — see SalesThumb walked through live, no pressure.