What's new in SalesThumb

The HQ Scorecard's Utilization and Franchise Health Index now measure booked hours against each shop's actual active technicians and bays and its business hours, so multi-technician networks may see lower figures than before. The Shop Scorecard also gained a CSV export.

The mobile bottom navigation now shows a row of labeled, color-coded tiles under the thumb button with no solid bar behind them, and each list screen's create action moved into a labeled "+" pill next to the thumb.

A printable schedule for shops that still post the day's jobs on a wall, franchise-sales meeting confirmations, and a Kanban drag fix.

"Get Started" now leads to a real signup flow instead of a waitlist form — alongside WhatsApp messaging, Apple Pay everywhere, and an AI Assistant that fills in its own setup from your real shop data.

The calendar got a real overlapping-appointment timeline, HQ can now lock invoices on a schedule, and the kiosk picked up a warranty upsell at checkout.

Franchisors can now build and manage real territories on a map — by radius, ZIP list, Census Block Group, county, or hand-drawn polygon — verified against real U.S. Census population data.

After-hours texts can now get a real, autonomous AI-drafted reply — including a catalog-priced quote — and Facebook/Instagram messages join the unified inbox.

Passwordless login via passkey, a franchisor-to-franchisee store, and customers can now book multiple services in one appointment.

Two changes to launch pricing, and the discounted price now actually appears on the tier cards. The 2026-07-20 Founding 50 program's 20%-off months-13-36 tail was dropped, and Basic and Starter — previously always full price — picked up their own separate intro offer.

Test Drive — a gated lead-capture demo — launched 2026-07-19 and had its remaining access-gating and seeding issues closed out this week, alongside a round of marketing-site content and comparison-page updates.

The mobile app picked up four new screens — two-factor verification, blast composer, royalty review, and franchise pipeline — along with login and dark-mode fixes.

A multi-day security audit closed critical admin-session and staff-offboarding vulnerabilities, encrypted stored secrets, and added session revocation plus tighter access controls across integrations and billing jobs.

A billing-correctness pass fixed a critical double-subscription bug on plan switches and corrected several marketing pages that overstated seat limits and pricing, alongside the rollout of the Founding 50 early-adopter discount. (Two related items -- the Branded Customer App add-on price and the Sunbit/Affirm financing removal -- landed the following day, 2026-07-21.)

Several usability improvements shipped across the knowledge base/guides, onboarding, and the mobile app.

A full-codebase security and correctness audit resolved 28 findings this week, closing access-control gaps and race conditions across the platform.

A cluster of payments fixes and additions landed this week, including a fix for a broken refund button and new self-serve tools for merchants.

SalesThumb now provisions and verifies your shop's texting number automatically, replacing the old manual Twilio-credential setup.

A broad round of mobile app additions and polish, including new Purchase Order and warranty-claim workflows, gift-card support in Quick Sale, and a redesigned bottom navigation bar.

Reconciled the billing and plan data model onto the real flat 4-tier (Basic/Starter/Growth/Pro) structure plus HQ and CRM/Franchise Sales add-ons, and added GROWTH as a genuine, enforced database plan tier so Growth-tier features unlock correctly. Note: this closes the internal DB/feature-gating gap for GROWTH -- live GROWTH-tier checkout is a separate, still-pending item.

Added passwordless magic-link sign-in on web (July 13) and mobile (July 14), and SMS as an alternate two-factor method alongside authenticator-app codes (July 14), as part of a security/auth push spanning July 12-14. Also repaired a broken password-reset flow (July 13) and a mobile cold-start loading stall on the 2FA screen (July 12).

A multi-day security sweep closed cross-tenant data-isolation gaps across dozens of API routers, added rate limiting to public-facing endpoints, and fixed authentication and webhook verification issues.

Shop owners can now configure permissions per role or per person, the in-app Teaching Wizard was rebuilt around those permissions with verified tours for all 5 roles, and the Sales Matrix kiosk gained bulk pricing controls, white-label branding, and an optional visualizer step.

Two waves of AI Opportunity Map features shipped across every role, alongside expanded AI-assistant tool coverage and new AI-assisted tools for super-admin support operations.

Pricing moved to a flat 6-tier model with roughly 40 fabricated feature claims removed, and a broader accuracy sweep corrected stale pricing and unsubstantiated product/testimonial claims across the marketing site.

A multi-round security audit (Round 7, Round 9, and a full 10-dimension pass closing 6 critical, 10 high, 10 medium, and 5 low-severity findings) hardened authentication, admin permissions, tenant isolation, and payment/royalty logic across the platform.

A follow-up fix closed a scope gap in the impersonation stop-branch signing oracle.

Shops can now define their own Sales Matrix categories and control which built-in categories appear on the kiosk, and a batch of Sales Matrix gap-audit findings was closed.

A tenant-isolation audit round closed multiple cross-tenant data leaks and impersonation gaps across media, broadcasts, quotes, and vehicle records.

Territory reservation deposit tracking shipped, agreement expiration enforcement was hardened with a corrective-action evidence requirement, and several royalty and marketing-fund integrity gaps were closed.

Card chargebacks are now tracked as disputes, and a refund-payment race condition and idempotency-key flaw were closed.

A round of mobile stability fixes closed a crash-on-open bug, native-module crashes, and navigation edge cases, plus silent-failure error handling on several mutations.

Royalty payments gained early-payment discount / late-payment penalty terms, plus a combined royalty and marketing-fund audit-trail viewer.

Merchant payment processing migrated to SalesThumb Payments, with a new customer fee/surcharge engine and payment configuration.

A Flat Glass field-estimating flow shipped for the mobile app, and live growth automations were surfaced on the mobile Automations screen.

A batch of Franchise HQ tools shipped: FDD enforcement, compliance audit checklists, agreement lifecycle tracking, multi-unit financial benchmarking, franchisee satisfaction tracking, a site-selection workflow, and territory/marketing-fund claim workflow backend enforcement.

Two tenant-isolation fixes closed gaps in the upload-sign endpoint and R2 media-key construction.

Franchise onboarding tools shipped as part of a gap-closing sprint: LMS lessons, e-signature, a document hub, and ACH automation.

The mobile app gained an in-app AI assistant with confirm-gated actions, a point-of-sale tint preview, voice-to-text for team messaging, a help center, and Team Hub / omnichannel support.

A mobile app batch added a phone-based tint estimator with a calibration accuracy pass, async team voice messaging, flat-glass and legal-reference tools, a first-run welcome flow, and multi-brand build support for Polar Tint.

Digital Vehicle Inspection (DVI) forms and appointment booking arrived on the mobile app, the first piece of a mobile expansion that continued through the following week.

SalesThumb migrated every merchant charge path off Stripe Connect and onto SalesThumb Payments, from merchant onboarding through deposits, tips, refunds, and invoice payments.

Quotes and invoices on the web app gained copy-forward duplication, schedule-aware creation, and AI line-item suggestions on invoices.

SalesThumb shipped its first native mobile app feature set for iOS and Android, bringing installer, sales, and manager workflows to parity with the web app, alongside a run of critical stability and usability fixes ahead of launch.

The marketing site gained a dedicated AI feature hub with six deep-dive pages, while SalesThumb blocked outside AI/LLM crawlers from indexing or training on its product surfaces, keeping the marketing site itself AI-discoverable.

Shops gained finer inventory controls, a one-screen material-deduction flow after job completion, and a new commercial flat-glass bid tool.

A security pass briefly switched on database-level tenant isolation in production (rolled back the same day), closed a cross-shop data leak, and locked down the admin console ahead of the PRELAUNCH flip.

The per-panel and tiered pricing engine built for tint was extended to PPF and Ceramic.

The AI wave continued with two more three-feature releases, an un-gated Maintenance Reminders tool, and a reorganized AI Tools hub.

Two more waves of read-only AI tools shipped alongside a prepaid AI credit system for shops that hit their monthly usage cap, plus a phone-friendly flat-glass field estimator.

Shops gained AI-assisted inventory intake, and the platform gained shared SMS spend guardrails now that all shops run on one ISV 10DLC account.

SalesThumb shipped its first wave of read-only, tenant-scoped AI tools into the operator AI hub.

A dedicated security-lock test suite covered tenant isolation across five core routers ahead of the later security hardening pass.

The tint pricing engine gained a full visual pricing builder, per-shop tax toggles, an oversized-vehicle builder, expanded VLT shade options, and a new PPF panel coverage display on the invoice.

Shipped a zone-grouped PPF panel selector for the kiosk Sales Matrix, AI-drafted review-reply draft-assist with negative-review routing, and a new warranty Recoat & Inspection-Due engine.

Quotes now surface which ones are about to lapse or have gone unopened, with one-click resend, a mobile banner, and a daily cron to auto-expire lapsed quotes.

Deposit-required bookings now hold the slot instead of confirming it for free, with a full collect-then-confirm state machine, plus hardening for manual-capture, reconciliation, and double-booking.

A wave of fixes hardened the money path against double-spend, over-payment, and coupon/webhook abuse, and HQ/top-customer lifetime-spend figures now compute live from completed payments.

Fixed a mobile bug where sending a quote to a customer was always rejected because no delivery channel was actually being sent.

Introduced a payment-provider abstraction (StripeAdapter + provider registry) and used it to route customer tips, invoice keyed-in charges, and new booking-deposit PaymentIntents through a single interface, plus added deterministic idempotency keys to Stripe billing calls. (Stripe was replaced by SalesThumb Payments on 2026-06-26; SalesThumb Payments is the only live processor.)

Fixed the kiosk Sales Matrix PPF panel so its 'what's covered' bullets are pulled from real warranty coverage panels instead of placeholder content.

salesthumb.com now runs in a reversible pre-launch mode: pricing, demo, and signup pages redirect visitors to a waitlist signup instead of showing live commercial content, and a bug that had silently disabled those redirects (plus subdomain and custom-domain routing) was fixed.

Massive marketing-surface expansion: per-state landing pages now cover all 50 US states; industry × state intersection pages (5 verticals × 50 states); per-city landing pages (50 hubs × 5 cities); dedicated /faq and /glossary AEO hubs; /about and /franchise marketing pages; /llms-full.txt verbose variant for AEO crawlers.

Backfilled 12 deep-dive sections across 4 marketing-thin features (magic-link portal, live job tracker, smart pricing, live activity feed). Cluster pillar pages got a 2-column hero with a preview-mockup + numbered jump-list. /features hub hero compressed so pillars peek above the fold.

Lost schema files from iCloud corruption recovered. All 47 prod tables now have code definitions — split into recovered-marketing.ts, recovered-admin.ts, and topical recovered-*.ts files. demoLeadsRouter rebuilt + capture form back online. tsc clean.

Big multi-batch landing. The sales matrix is a point-of-sale package builder the rep walks the customer through with a tablet. The post-invoice sales playbook went from a fire-and-forget queue to a full ops surface — bulk operations, AI-personalized cross-sell pitches, HQ chain-wide defaults with drift audit, real-time engagement detection, period-over-period reporting with sparklines, customer-portal opt-out (also via SMS keyword), per-shop and per-org notification preferences, daily failure alerts, daily reply digests at both shop and HQ tiers, and chain-wide CSV exports for board reporting.

Three big swings at the gap between 'shop did the work' and 'shop got paid again.' Every paid invoice now fires a 12-month nudge sequence with revenue attribution. Every cancellation gets an AI-ranked candidate list to fill the slot. Every confused booking-page visitor can describe what they want in plain English.

Big AI drop. Every inbound text now auto-categorized for urgency + intent. Every customer detail page gets a one-tap brief + next-service recommendation. Every chargeback gets an evidence-pack suggestion + cover-note draft. Plus bulk operations on lists, a daily standup digest, and a visual service-history timeline.

A big drop expanding SalesThumb beyond the back office and into the showroom. Lobby TVs, sales-counter casting, AI close-rate pricing, customer photo galleries, and a bulk-blast composer.

A big drop focused on multi-location franchisors and the operations layer underneath every shop.

Major search-discoverability pass across every public page.

The full franchise-development pipeline shipped.

Outbound webhooks system with 5-attempt exponential backoff and a Replay button, plus scoped, signed API keys you can generate per shop. A documented, versioned read-only REST API (/api/v1, docs at /docs/api/rest) has since shipped; an OpenAPI spec is not published yet.

Everything a franchisor needs to manage their network from one place.

The first cut of the SalesThumb operating system shipped.