Two-way SMS that sounds like you — not a robot.

Deep dive · 01

One inbox, one source of truth

Messaging chaos is the #1 reason shops double-text customers and miss replies. SalesThumb puts every conversation in one shared inbox — front desk, installers, owner, all seeing the same threads. The thread list and each open conversation refresh on a 10-15 second poll, not a live socket, so a reply from a teammate shows up within seconds, not instantly. Filter chips (All / Unread / Needs reply / Urgent) and a name-or-phone search narrow the list down fast.

• Shared inbox, polling refresh (10-15s) across every seat
• Thread header shows the customer's name + phone, with one-tap call/email
• Filter chips: All / Unread / Needs reply / Urgent
• Search by customer name or phone

Deep dive · 03

Blast campaigns that don't feel like spam

Pick one of 9 built-in segments — all customers, new in 30 days, high lifetime value, just completed, quiet 90+/180+ days, churned, recently replied to a playbook nudge, or a custom list — preview exactly who will receive it and how many are excluded for opting out, compose the message with a first-name merge field, and send by SMS or email. Built-in STOP compliance means opt-outs stop future sends automatically — no accidental re-contacts.

• Nine built-in segments, single-select — no combining, no tag- or vehicle-based filters
• First-name merge field rendered per-recipient in preview before send
• One channel per send — SMS or email
• Sent / failed / skipped counts shown right after you send — no history view of past batches yet
• STOP keyword honored automatically, independent of any other logic

Deep dive · 05

10DLC compliance, handled for you

US carriers require business SMS to run through 10DLC registration or you hit throttled delivery + high failure rates. On the default plan, your shop sends through SalesThumb's own shared ISV 10DLC registration — there's no per-shop form to fill out and no carrier-review wait. High-volume shops can connect their own Twilio account instead (Bring Your Own Carrier); in that case 10DLC brand/campaign registration happens directly with Twilio and typically takes 1-6 weeks. Opt-out status is tracked per customer and enforced automatically on every send.

• Default plan: already covered under SalesThumb's shared 10DLC registration
• Bring Your Own Carrier: register your own brand/campaign directly with Twilio
• Messages → Deliverability flags likely causes if delivery dips
• STOP + START keywords honored automatically
• Opt-out status tracked per customer, enforced on every send

A focused conversation thread

Message history + composer — attach a photo or drop in a quick reply, then send..

Blast campaign

Segment → compose with a first-name merge field → preview recipients and opt-outs excluded → send.

STOP handled automatically.

Compliance center

Opt-out status tracked per customer and enforced automatically on every send.

Deliverability issues (including 10DLC-related ones) surface as a warning banner in Messages → Deliverability.