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Automations covers the follow-up you'd otherwise do by hand: nudging past customers who haven't booked in a while, nurturing a lead who didn't book right away, and asking for a review after a job wraps. Each one is a preset sequence of steps — a delay, a channel (SMS or email), and a message with merge fields like {{first_name}} and {{shop_name}} — that you can edit line by line after install. Pick Minimal (3 touches), Recommended (5 touches), or Beast Mode (8 touches) to start, then toggle it on. Each automation shows how many messages it's sent and how many converted.
Pick a kind, pick a pace
Screenshot coming soon
What's included
Everything that ships on day one. No feature-gating surprises inside a single plan.
Live today
Every step you can configure
See every angle
Every meaningful view, the path through it, and the moments that matter — so you know exactly what you're buying.
Every step, editable
Every step, editable
Screenshot coming soon
Who it's for
What it replaces
How it works
Choose Win Back, Lead Follow-Up, or Review Request, then Minimal, Recommended, or Beast Mode for how many touches you want.
Every step shows its delay, channel, and message — tweak the copy or timing, add or remove a step, right from the list.
Flip the toggle. Sent and converted counts show up on the automation as it runs.
What this looks like in a shop
A lead gets a quote for ceramic tint but doesn't book. The Follow Up Cold Leads automation enrolls them: an SMS an hour later, an email the next day with film details, an SMS at 72 hours with a discount code, and a final check-in a couple weeks out — no one on staff has to remember to chase it.
Questions
Fits in with
Twilio
SMS delivery for automation steps
Resend
Email delivery for automation steps
Explore more
Every customer conversation in one inbox. Auto-reminders run 24/7, but when they reply, a human sees it. MMS, templates, merge fields.
Every installer, every bay, every appointment in one view. Drag to reschedule. Color-coded by status. Double-book detection with explicit confirm-to-override.
Register a warranty when a job's done and SalesThumb emails a branded PDF certificate with a public verification link. Customers can file a claim from that same link.