Branded warranty certificates. Tracked claims. Happier customers.

Deep dive · 01

A certificate with a real, working QR code

Most shops print a photocopy of the manufacturer's warranty sheet and staple it to the receipt. SalesThumb generates a PDF with the customer's name, vehicle (year/make/model — no VIN printed), film details, installer, install date, and a QR code that links to a public verify page. There's no shop logo or brand-color customization on the template today, and it's a manual 'Register Warranty' action from the appointment page, not something that fires automatically when a job is marked complete.

• Manual registration from the appointment detail page
• Real QR code linking to app.salesthumb.com/warranty/{certNumber}
• Generic template — no logo/brand-color customization yet
• Delivered by a manual 'Email certificate' send — email only, no SMS/push
• Multi-tier coverage referenced on one certificate

Deep dive · 03

Filing a claim needs nothing but the certificate number

Anyone who lands on a certificate's public page can file a claim — no account, no login. The form asks for name, email, phone, one of 6 issue types (bubbling, peeling, discoloration, scratch, delamination, other), and a description of at least 10 characters. There is no photo upload in the form today, no signature or consent capture, and nothing pre-fills from the warranty record — the customer types their own contact info.

• Public, certificate-number-gated form — no login
• 6 fixed issue types, not customizable per shop
• No photo upload, no video, no signature in the real form
• Rate-limited server-side to prevent abuse

Deep dive · 05

Transfer is a staff action, not a customer flow

There's no self-service 'new owner enters the VIN and creates an account' flow. A staff member opens the warranty, sets its status to Transferred, and types the new owner's name into a free-text field — that's the entire mutation, with a timestamp recorded. The tier's transferable/non-transferable flag is stored and shown, but nothing server-side currently blocks marking a non-transferable warranty as transferred.

• Staff-only: set status to Transferred + type a name
• No VIN verification, no bill-of-sale upload, no new-owner account
• No approval ping to the original owner
• Transferable flag is informational, not enforced

Warranty summary in the portal

A simple list on the customer's magic-link portal page — film, status, cert #, registered date..

Shop claim inbox

Submitted / In review / Approved / Denied / Resolved.

Approve, review, or deny with a note — no SLA, no auto-messages.

Warranty tiers

A flat catalog of coverage tiers: duration, coverage text, transferable, add-on price, optional inspection cadence..