Milestones, badges, and a wall they actually care about.
Tint and detail shops are full of installers who quietly close their 100th job or rack up years of tenure — and nobody notices. SalesThumb's Awards system makes recognition automatic.
The quick version
Team awards: Milestones and badges your team actually cares about.
- 15 starter templates (10/50/100/250/1,000 completed jobs, 1/3/5/10-year anniversaries, $25k/$100k/$500k revenue, 10 five-star reviews, a Perfect Week, and a manual Founder's Award)
- Auto-grant cron — nightly job evaluates criteria DSL per template
- Auto-grant metrics: jobs_closed, tenure_days, revenue_cents, five_star_reviews, perfect_weeks (one threshold per starter template)
A daily job checks the numbers your shop already tracks (completed jobs, tenure, revenue and five-star reviews from customers each tech served, and weeks with 5+ completed jobs) and grants milestone badges on its next run after criteria are met. Each employee gets a collection wall on their profile. HQ rolls every shop's awards into one chain-wide leaderboard. And the awards an employee chooses to pin show up publicly on your booking page — turning recognition into a sales tool.
Everything it does
The complete list. The plan tag above shows which plans include it.
- 15 starter templates (10/50/100/250/1,000 completed jobs, 1/3/5/10-year anniversaries, $25k/$100k/$500k revenue, 10 five-star reviews, a Perfect Week, and a manual Founder's Award)
- Auto-grant cron — nightly job evaluates criteria DSL per template
- Auto-grant metrics: jobs_closed, tenure_days, revenue_cents, five_star_reviews, perfect_weeks (one threshold per starter template)
- Per-employee collection wall at /app/profile/awards showing earned badges
- HQ org-wide rollup at /app/hq/[orgId]/awards — leaderboard across every shop
- Pinned awards surface publicly on the booking page as live social proof
- Manual-grant flow for one-off recognitions (owner can hand-award anytime)
- Audit log entry for every manual grant and revoke; automatic grants record their source on the grant itself
Who it's for
Built specifically for…
- Shops with 3+ installers who want to retain top talent without raising base pay
- Multi-location chains that need recognition consistency across locations
- Owners who keep meaning to celebrate big milestones but never get around to it
What it replaces
The old way…
- Plaques in the break room nobody updates after the first one
- The owner's mental note to 'do something nice for the team this quarter'
- Generic employee-of-the-month posters that get ignored after week 2
Setting it up
- 1
1. Pick templates or define your own
Start with the 15 starter templates (revenue clubs, job milestones, five-star reviews, a perfect week, tenure anniversaries). You can also create your own awards to grant by hand — custom awards don't auto-grant, because there's no screen to set criteria on them yet.
- 2
2. The cron grants automatically
A daily Inngest job evaluates each auto-grant template against every employee's running totals. Eligible employees get the badge on that run — no manager review queue required.
- 3
3. Recognition surfaces in three places
Profile wall (employee sees their collection), HQ rollup (owner sees chain-wide leaderboard), public booking page (pinned badges show as live social proof to customers).
What this looks like in a shop
Illustrative scenario: Marco at Sample Shop LLC closed his 250th job on a Tuesday afternoon. The next daily auto-grant run caught it, awarded the 'Quarter Master' badge, and dropped it on his profile wall. Wednesday morning Mike (the owner) saw the new badge on the team awards wall and texted Marco a congrats, and Marco pinned the badge so it shows beside his name on the shop's public booking page.
Good to know
- Which plan includes team awards?
- Every plan includes it, Basic through Pro. See the Pricing page for everything in each plan.
- Can I create custom award templates?
- Yes, you can create your own awards (name, tier, category, description) and grant them by hand. Automatic granting only runs on the starter templates today — there's no screen to set auto-grant criteria on a custom award.
- Do customers actually see the awards?
- Only the ones an employee pins. The pinned-badge strip renders on the public booking page beside the installer's name — turns recognition into a live trust signal at the exact moment a customer is choosing whether to book.
- What happens at HQ for multi-location chains?
- Every shop's awards roll up into a single /app/hq/[orgId]/awards leaderboard. Filter by date range, with leaderboards by shop and by recipient. Useful for quarterly all-hands recognition and for spotting which shops are over- or under-recognizing their teams.
Pairs well with
Multi-Location HQ
From a single shop to a franchisor with hundreds of locations, every shop rolls up into one HQ view with consolidated KPIs, centralized catalogs, and push-to-shop pricing and templates.
Sales playbook
On Growth and Pro: up to six scheduled nudges per paid invoice over a year — review, warranty (film services only), cross-sell, maintenance, win-back, anniversary — with reply intent AI-classified and acted on automatically. Only the cross-sell step's pitch line is AI-written per customer; the other five are editable template copy.
Reports
SalesThumb's 83 reports live in a 14-category sidebar in the app; grouped here by the decision they answer, they sort into 6 clusters. The six: cash & revenue, job & service profitability, team & schedule performance, marketing & lead performance, customer retention & risk, and customer obligations — the reports inside each cluster export individually to CSV. Basic and Starter include the core reports; Gross Profit per Job, the installer and service-time reports, the close-rate funnel, Referral Attribution, ZIP Code Density, Channel CAC / ROI, Loyalty Program, and the inventory reports need Growth.
Mobile Apps
The installer app shows today's schedule, captures photos, clocks in/out, and updates job status. The customer app shows their active job's progress, appointments, quotes, invoices, and warranty status. Both are native iOS + Android apps, live now on the App Store and Google Play as the SalesThumb app; a fully white-labeled app under your own brand is further out on the roadmap.