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Installer & Customer Mobile Apps
One app for your techs. One for your customers.
Your techs aren't at a desk. Your customers aren't either. SalesThumb ships two native apps — one for the people doing the work, one for the people paying for it — that ride on the same platform your web dashboard does. The installer app is the tech's day: clock in, today's board with bay assignments, one-tap photo capture pre-tagged to the job, and a single 'advance' button that moves a job from confirmed through checked-in, in-progress, ready, and completed — broadcasting every change straight to the front desk. The customer app is your shop in their pocket: a live progress bar while their vehicle is in the bay, loyalty stamps, quotes waiting on their approval, invoices with a balance, and a read-only warranty wallet for every vehicle with a registered warranty. It's the SalesThumb app with your shop's name on it today — a fully white-labeled app under your own brand in the App Store is on the roadmap (2026 Q4).
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Features, zoomed in
The parts that actually move the needle.
Three capabilities built specifically for the day-to-day of a working shop.
Deep dive · 01
Installer home — today's work, up top
No buried menus. No 'open the CRM first.' Marco opens the app and sees an AI-tools row (Intake Scan, Install QC, Photo → Quote, Warranty Triage), then today's jobs with bay assignments and status pills, and photo capture right inside each job. Tap a job → customer/vehicle/quote/photos/notes, with a single 'advance' button that moves the job through its real lifecycle — Confirm → Check In → Start Job → Mark Ready → Complete — so there's never a guess about what happens next. The list shows every job in the shop for the day, not just Marco's own bay. Every status change is visible to the front desk in real time.
- Clock in/out and breaks live on the Profile tab, not on Today — a live elapsed timer with Break/Resume/Clock Out
- Today's list auto-refreshes about once a minute
- One advance button per job — no menu of statuses to hunt through
- Status buttons map to the shop's real job lifecycle, not generic ticketing
- Today shows the whole shop's jobs for the day, not filtered to one installer's bay
Deep dive · 02
Photo capture — pre-tagged, no album-hunting
Open a job, tap Before or After, snap with the camera or pick from the library. The photo attaches straight to this job, this vehicle, this customer — no moving it to the right album later. If an upload fails on a bad connection, the app retries once automatically and then shows a clear error instead of losing the photo silently.
- Two tap-to-switch tabs: Before and After
- Camera or photo library — tech's choice
- Pre-tagged to the job automatically, not sorted by hand later
- Delete a photo from the same grid if it was a mis-tap
- One automatic retry on a flaky connection, then a clear error if it still fails
SalesThumb iOS · Camera
Photo capture
Screenshot coming soon
Deep dive · 03
Customer app — their job, at a glance
Customers who download it get the SalesThumb app, with your shop's name shown on their home screen (your own branded App Store listing is on the roadmap). They see their active job's progress bar move stage by stage while it's in the bay, their loyalty stamps toward the next reward, any quote waiting on their approval, and any invoice with a balance due — all on one home screen. The Garage tab shows every vehicle they have on file and its warranty status.
- Your shop's name shown on their home screen — your own branded App Store listing is on the roadmap
- Active-job progress bar with stage-by-stage status, not just a generic 'in progress' badge
- Loyalty stamp count toward their next reward
- Quotes waiting on approval and invoices with a balance, both visible at a glance
- Per-vehicle warranty status: film, certificate number, and expiry
SalesThumb iOS · Customer
Customer app
Screenshot coming soon
Deep dive · 04
Warranty wallet — coverage, always in their pocket
Three years after the install, the customer is at a detailer who wants to reseal the windows. They open the Garage tab and see the exact product, certificate number, and expiry for that exact vehicle — no digging through an old email for a PDF. Filing a claim or transferring coverage to a new owner still goes through your shop today; the app's job is making sure the coverage details are always on hand when it matters.
- Every vehicle on the customer's account, each with its own warranty row
- Film/product, certificate number, and expiry shown per warranty
- Status shown plainly: Active, Claimed, Expired, Voided, or Transferred
- Read-only in the app today — claims and transfers are handled by your shop
- Survives phone upgrades — tied to the customer's account, not the device
SalesThumb iOS · Warranties
Warranty wallet
Screenshot coming soon
Deep dive · 05
What happens when the signal drops
The shop's back corner has weak signal. A mobile-install job is in a parking garage. Today, most actions in the app — photo uploads, clock events, status changes — need a connection to save: the app retries once automatically, and if that still fails it shows a clear 'couldn't save, check your connection' message instead of silently losing the change. The one place work is protected against a dropped connection or a killed app is the digital vehicle inspection checklist, which autosaves to the device as the tech works through it and restores the draft on reopen. General offline queueing for photos and clock events — write now, sync later — isn't built yet.
- One automatic retry built into every mutation before it surfaces an error
- Clear 'couldn't save' messaging instead of a silent failure
- DVI/inspection checklist autosaves locally as you go, restored if the app is killed mid-inspection
- General offline queueing for photos and clock events is not shipped yet
SalesThumb iOS · Job detail
What happens when the signal drops
Screenshot coming soon
What's included
The full capability list.
Everything that ships on day one. No feature-gating surprises inside a single plan.
For installers (the people doing the work)
- Today's board with bay + service + scheduled time
- One-tap clock in / clock out / break, time recorded automatically
- Photo capture pre-tagged to the job — no album-hunting later
- Status updates flow straight to the front desk in real time
- Digital vehicle inspection with customer sign-off, autosaved locally as you go
- Installer leaderboard + tip + commission visibility (if enabled)
For customers (the people paying you)
- Active-job progress bar with stage-by-stage status while their vehicle is in the bay
- Warranty wallet — every registered warranty with expiry + product, per vehicle
- Loyalty stamp tracker toward their next reward
- Quotes waiting on approval + invoices with a balance, right on their home screen
- Passwordless sign-in — just name + phone + a 6-digit SMS code
For owners (the people who worry at 11pm)
- White-label in the App Store under your brand — roadmap (2026 Q4)
- Single sign-on with the web app — add installer on web, they log in on mobile
- Review warranty claims and approve time-off requests from your phone
- Mobile shop-switcher for multi-location owners
- Full before/after photo history per vehicle — pull it up when investigating a damage claim
See every angle
A tour of the screens
Every meaningful view, the path through it, and the moments that matter — so you know exactly what you're buying.
Schedule
Upcoming jobs grouped by day, plus My Shifts, Team Shifts, and On Now for managers..
Messages
Customer SMS threads plus a Leads bucket for web-chat and Facebook visitors not yet matched to a customer..
Customers
Searchable directory of every customer in the shop — tap through to full detail..
Quotes
Every quote for the shop with a status filter — tap to view or send..
Awards
Shop stats, your own awards wall, and the team's shop-wide feed — owners can grant new ones..
More tools
Every other tool in one grid: VIN scanner, tint estimator, warranties, time off, AI tools, and more..
Staff sign-in
Email + password for staff; customers use the separate passwordless name + phone flow..
Who it's for
Built specifically for…
- Tint / PPF / detail techs doing 4–10 jobs a day
- Front desk staff who need real-time job status without radio-calling the bay
- Mobile-install operators whose 'office' is a cornfield or a parking garage
- Owners who want the shop in their pocket for nights + weekends
- Customers who expect an app (because every gym, coffee shop, and pharmacy has one)
What it replaces
The old way…
- Paper job tickets clipped to clipboards
- Group-text photos of 'did I scratch this?' between tech and front desk
- Voicemail tag for 'when is my appointment again?'
- Expiring warranty PDFs lost to a dead laptop or an old email address
- Paying for a separate time-clock app that doesn't talk to your schedule
How it works
Set it up once. Run it forever.
- 1
Download the app
iOS + Android. Login with the same email as the web app. Shops + roles carry over automatically. Multi-location owners see a shop-switcher in the header.
- 2
Installer mode vs customer mode
Same app detects your role — installer sees today's jobs and clock, customer sees appointments and warranty. Shop-multi-role users can switch with one tap.
- 3
What happens with no signal
Most actions need a connection to save — the app retries once automatically, then shows a clear error if it still can't reach the server, so nothing fails silently without you knowing. The digital vehicle inspection checklist is the one place work autosaves locally as you go.
What this looks like in a shop
Illustrative scenario: Marco rolls in at 7:45am, opens the installer app, sees his jobs for the day with bay assignments. He clocks in, grabs his first Tesla, snaps a few before photos, and taps 'Start Job.' The front desk sees his status flip to In Progress without a single radio call. When Alicia checks the app on her lunch break, she sees the same progress bar creeping toward 100% — no call to the shop needed to ask 'is it done yet?'
Questions
Good to know.
- When do the mobile apps launch?
- The native apps ship with SalesThumb at launch. The web app is fully mobile-responsive today, so phones and tablets work great in the meantime.
- Do I pay extra for the mobile apps?
- No extra add-on fee. The installer app is read-only on Starter and up (Basic doesn't include mobile installer access). Optional white-label (your brand in the App Store / Play Store instead of SalesThumb) is on the roadmap (2026 Q4) as a paid add-on.
- Is it real native or a web wrapper?
- Real native, built with Expo + React Native — camera, photo library, push notifications, and haptics are all platform-native. We ship to both App Stores, not a glorified PWA.
- What happens when the phone has no signal?
- Most actions — photo uploads, clock events, status changes — need a connection to save today. The app retries once automatically, and if that still fails it shows a clear 'couldn't save, check your connection' message rather than losing the change silently, so a tech knows to try again. The digital vehicle inspection checklist is the one exception: it autosaves locally as you go, so a killed app or a dead zone mid-inspection doesn't lose the entered items. Full offline queueing for every action is a roadmap item, not shipped yet.
- Can a customer use the app without my shop installing it?
- They download the SalesThumb app and see your shop's name inside; a fully white-labeled app under your own brand in the App Store is on the roadmap (2026 Q4). Either way they just scan a QR or tap a link — no account hunting.
- Does the installer app track my staff's location?
- No — the app doesn't track staff location today. A job's detail screen shows a map pin and a 'Get Directions' button built from the job's address, which is a one-time lookup to render the pin, not a live position feed. There's no background tracking and no geofencing anywhere in the app.
Fits in with
Works with your stack
iO
iOS + Android native
Built with Expo · real native, not webview
Ex
Expo push (APNs + FCM)
New-job alerts for installers, team voice-message pings
Ma
Manual payment recording
Cash / card / check / ACH / financing entry, plus a text-or-email pay link
Ap
App Store + Play Store
SalesThumb app today; white-label distribution on the roadmap
De
Device camera + photos
Native capture + gallery access
De
Device geocoding
One-time address lookup for a map pin + turn-by-turn directions
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Pairs well with
Scheduling
Every installer, every bay, every appointment in one view. Drag to reschedule. Color-coded by status. Double-book detection with explicit confirm-to-override.
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Job Photos
Every appointment gets a photo gallery. Techs capture on mobile. Customers see a polished post-install gallery. You protect yourself from 'it was like that when you got it' claims.
Learn more
Two-way SMS
Every customer conversation in one inbox. Auto-reminders run 24/7, but when they reply, a human sees it. MMS, templates, merge fields.
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