Occasionally a payout meant for your bank account doesn't go through — usually because the account was closed, the routing/account number changed, or the bank flagged something on their end. Here's what happens and what to do.
How you'll find out
If a payout is returned, you'll get an email from us letting you know, and it also shows up in your shop's Activity feed. Reports → Deposits is the place to check for the full picture — it shows your actual deposit history straight from our payment processor, since that's who holds and moves the money.
What to do
1. Check Reports → Deposits to confirm the returned amount and date. 2. Double-check the bank account details you originally provided during onboarding — a closed account or a typo in the routing/account number is the most common cause. 3. Email info@roffik.com — updating your bank account on file isn't a self-serve toggle today, so we'll help you get it corrected and get the payout re-sent.
Don't wait on this — a returned payout doesn't automatically retry itself, and the sooner your bank details are corrected, the sooner the money moves.