Occasionally a payout meant for your bank account doesn't go through. Here's what happens, the common reasons, and what to do.
How you'll find out
If a payout is returned, you'll get an email from us letting you know, and it also shows up in your shop's Activity feed. Reports → Deposits is the place to check for the full picture — it shows your actual deposit history straight from our payment processor, since that's who holds and moves the money.
Common reasons a payout bounces
- The account was closed or the details changed since you connected it, and the bank rejected the deposit — this is the single most common cause.
- Your balance owes money — if refunds, chargebacks, or a previous returned payout left your account with a negative balance, future deposits get held to cover it rather than bouncing outright. This resolves itself as you keep processing; there's nothing to fix.
- Your bank blocks incoming ACH debits/credits by default — some business bank accounts have this restriction turned on. If that's the case, you'll need to call your bank and authorize our payment processor specifically.
What to do
- Check Reports → Deposits to confirm the returned amount and date.
- Double-check the bank account details you originally provided during onboarding — a closed account or a typo in the routing/account number is the most common cause.
- Request the corrected account at Settings → Payments → Payout Bank Account → Update bank account (attach a voided check or bank letter), and email info@roffik.com so we can help get the returned payout re-sent.
Don't wait on this — a returned payout doesn't automatically retry itself, and the sooner your bank details are corrected, the sooner the money moves.