Need to change the bank account your payouts land in — new bank, closed account, or you just want to route deposits somewhere else? You can request the change yourself from Settings → Payments, in the Payout Bank Account card.
Why it's a request, not a direct edit
SalesThumb never collects or stores your bank account or routing numbers — Rainforest, our payment processor, is the only party that holds those. There's nowhere in SalesThumb to type in new account details. Submitting a request here notifies our Operations team to make the update on your behalf inside Rainforest's own portal, which is the only place a payout account can actually be moved.
How to start a request
- Go to Settings → Payments and find the Payout Bank Account card.
- Click Update bank account.
- Optionally add a note describing what's changing — for example, "Switching from Chase to our new Wells Fargo business account." Don't put account or routing numbers in the note.
- Optionally attach a supporting document — a voided check or a bank letter (image or PDF). Never a photo of a card or a typed-out account number.
- Click Submit request.
You'll get a confirmation once it's in, and the card updates to show your request is pending.
Checking status
While a request is open, the Payout Bank Account card shows "Update request pending" along with the date you submitted it, in place of the Update bank account button — you can only have one open request at a time.
There's no separate in-app "in progress" step to check beyond that. Operations makes the change in Rainforest's portal, and the request closes out automatically once Rainforest confirms the new deposit method is active — you don't need to follow up.
Canceling a request
Filed by mistake, or changed your mind? Click Cancel on the pending request in the Payout Bank Account card to withdraw it. This only works while the request is still pending — once Operations has made the change, there's nothing left to cancel.
Before your next payout
If you know a change is coming (switching banks, closing an old account), submit the request before your next scheduled payout rather than after — that avoids a payout getting sent to an account that's about to close. See What to do if a payout didn't reach your bank account for what happens if the timing doesn't line up.