The shop software built for franchise and multi-location operators.
Royalty automation, cross-location reporting, a franchise development CRM for selling new units, and a unified shop OS every franchisee inherits with brand-controlled overrides.
Royalty calculation, cross-shop rollup dashboards, and chain-wide catalog management — built for tint, PPF, ceramic coating, and detail franchise systems.
Why franchise / multi-location shops choose SalesThumb
Built for how you actually work — not a generic CRM with your logo on it.
Every workflow is specific to franchise / multi-location. None of the auto-repair bloat.
Automated royalty calculation
Royalties calculated from gross sales per shop, per period (weekly or monthly). On-screen statement with Print and email resend; a NACHA ACH file HQ runs through their own bank, or invoice-based collection.
Cross-location HQ dashboard
Revenue, appointments, avg ticket, close rate, NPS, royalty owed, utilization — all rolled up live across every franchisee. Drill into any single location.
Franchise development CRM
12-month franchise-buyer playbook (lead → discovery day → FDD review → territory → close). Sales-rep dashboard, FDD-aware compliance, validator referrals, goals + leaderboards.
Master catalog with per-location overrides
HQ pushes a service, sales-matrix price, or film product to every shop missing it in one click. Later HQ edits to a pushed service carry over only to shops that haven't changed their copy; sales-matrix prices and film products are one-time pushes. Per-location price overrides stay within franchisor-defined price floors and maximum-discount caps.
Brand-controlled franchisee branding
Each franchisee gets a subdomain (atlas-tint.salesthumb.com) + optional custom domain. Per-location logo, colors, and copy — within franchisor brand-guideline floors.
Unified shop OS for every franchisee
Every location runs the full SalesThumb shop OS — scheduling, quoting, invoicing, payments, inventory, warranty, customer portal. No franchisee is fighting tools that don't talk.
A typical franchise / multi-location job, end-to-end
From inquiry to rebook — automated where it should be.
- 1
Franchisor defines master setup
Brand, master service catalog, royalty model, marketing-fund model, FDD documents, brand-guideline floors. HQ pushes catalog items to new locations in one click.
- 2
Franchise development CRM runs the sale
Inbound leads enter the franchise sales pipeline. Sales reps run the 12-month playbook — discovery day, FDD, territory, validator calls, close.
- 3
New franchisee onboarded
Subdomain provisioned; HQ pushes the catalog to the new location; per-location overrides set; staff seated; payment processing connected.
- 4
Daily operations on the unified OS
Each location runs scheduling, quoting, invoicing, inventory, warranty — exactly the same workflow across the system. New franchisees learn one set of tools.
- 5
HQ reporting + royalty
HQ dashboard rolls up every shop in real time. Royalties calculated and statements generated at period close. Collect via a NACHA ACH file run through HQ's own bank, or invoice with auto-reminders.
- 6
Catalog standardization
HQ can push a catalog item to every location missing it in one click. Later HQ edits to a pushed service carry over only to locations that haven't changed their copy. Each location still owns its catalog afterward.
The features that matter for franchise / multi-location
Picked from the platform for franchise / multi-location workflows.
SalesThumb ships 51+ features. These are the ones franchise / multi-location operators lean on every day.
Multi-Location HQ
From a single shop to a franchisor with hundreds of locations, every shop rolls up into one HQ view with consolidated KPIs, centralized catalogs, and push-to-shop pricing and templates.
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Reports
SalesThumb's 83 reports live in a 14-category sidebar in the app; grouped here by the decision they answer, they sort into 6 clusters. The six: cash & revenue, job & service profitability, team & schedule performance, marketing & lead performance, customer retention & risk, and customer obligations — the reports inside each cluster export individually to CSV. Basic and Starter include the core reports; Gross Profit per Job, the installer and service-time reports, the close-rate funnel, Referral Attribution, ZIP Code Density, Channel CAC / ROI, Loyalty Program, and the inventory reports need Growth.
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Customer CRM
Search by name, plate, or VIN in milliseconds. Every appointment, quote, invoice, warranty, and photo attached to the right record — forever.
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Automations
On Growth and up, pick a preset drip sequence — win back lapsed customers, follow up cold leads, or ask for a review after a completed job. It goes live the moment you choose a pace, so edit the messages right away or pause it until you have.
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Scheduling
Every installer, every bay, every appointment in one view. Drag to reschedule. Color-coded by status. Double-book detection with explicit confirm-to-override.
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Payments
Accept cards online with a one-click pay link in SMS or email. Partial payments, deposits, refunds — all handled. Flat-rate card pricing on every plan, or interchange-plus on Growth and Pro — your rate is visible any time in Reports → Fees.
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Two-way SMS
However a customer reaches you — a text, an email, a Facebook or Instagram message, or WhatsApp — it lands in the same inbox, on the same customer, and you answer from there.
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Sales playbook
On Growth and Pro: up to six scheduled nudges per paid invoice over a year — review, warranty (film services only), cross-sell, maintenance, win-back, anniversary — with reply intent AI-classified and acted on automatically. Only the cross-sell step's pitch line is AI-written per customer; the other five are editable template copy.
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A franchise system runs each location as its own shop in SalesThumb, under one HQ account. HQ sees a rollup of every location, and at period close the system calculates royalties and generates a statement for each location from its recorded sales.
Illustrative example — not a customer quote. It describes no real shop, and no results are claimed; the workflow shown uses real product features.
See it in the app
Real screens from SalesThumb, taken in our Test Drive sample shop.
HQ dashboard
Totals across every shop, with a drill-down into each one.
Shop scorecard
A scorecard for each shop, with revenue, jobs, customers and a 30-day trend.
Royalty statements
Royalty statements close each period on their own, using each shop's rate rules.
Discovery Days
Upcoming franchise candidate visits, each with a prep checklist.
Some features are on higher plans. See what's in each plan.
FAQ
Franchise / multi-location shop questions, answered.
What franchise management software does SalesThumb offer?
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SalesThumb HQ is the multi-location tier of our shop OS. It adds royalty automation, cross-location reporting, a franchise development CRM, master catalog with per-location overrides, brand-controlled franchisee branding, and a unified shop OS every franchisee inherits.
How does royalty tracking work?
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Royalties calculated from gross sales in each shop per period (weekly or monthly). Statements available on-screen with full line-item detail, Print, and email resend. Collect via a NACHA ACH file HQ runs through their own bank, or invoice-based collection with auto-reminders. Dispute flags surfaced automatically.
Is there a franchise development CRM?
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Yes. 12-month franchise-buyer playbook (lead → discovery day → FDD review → territory → close), sales-rep dashboard, sequenced automations, FDD-aware compliance checks, validator-referral tracking, and sales-rep goals + leaderboards. Built specifically for franchise sales.
Can I see all my franchise locations in one dashboard?
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Yes. HQ rolls up revenue, appointments completed, avg ticket, close rate, NPS, royalty owed, and utilization live across every franchisee. Drill from the rollup into any single shop.
How do master catalog and per-location pricing work?
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HQ admins can push a service, sales-matrix price, or film product to every shop missing it with a single click. Later HQ edits to a pushed service carry over only to shops that haven't changed their copy. Each shop still owns and can edit its own catalog; per-location price overrides are allowed within franchisor-defined price floors and maximum-discount caps.
Can franchisees have their own subdomain or custom domain?
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Yes. Each franchisee gets a subdomain (atlas-tint.salesthumb.com) plus optional custom domain (atlastint.com). Per-location logo, colors, copy, and public booking page — all within franchisor brand-guideline floors.
Will it work for a tint, PPF, ceramic coating, or detail franchise?
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Yes. Every vertical's modules are first-class — film catalog for tint, coverage-area pricing for PPF, coating tiers for ceramic, packages for detail. Franchise systems often run multiple verticals; SalesThumb handles the mix.
Free trial?
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Yes, for a single shop: 30 days free on Basic, Starter, Growth or Pro, no credit card required. The HQ and CRM/Franchise Sales add-ons aren't part of the trial; our team sets those up with you. If you want to see the multi-location side first, the HQ tour on /demo is self-serve and walks the franchise dashboard and royalty close. See /franchise for the full multi-location pitch.
Side-by-side
SalesThumb vs. ShopMonkey for franchise / multi-location shops
Feature-by-feature comparison with pricing, what each platform's actually built for, and a migration checklist.
See comparison
Pricing
Simple plans for franchise / multi-location shops
Basic, Starter, Growth, and Pro tiers, plus HQ and CRM/Franchise Sales add-ons. No long-term contract; cancel anytime.
See pricing
Also built for
ShopMonkey, Tint Wiz, Urable, AutoLeap, and Tekmetric are trademarks of their respective owners. Use here is for comparison and identification purposes only and does not imply endorsement, partnership, or affiliation.