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Bay-aware scheduling with per-installer lanes, capacity-prevented overbooking, lobby TVs that show the queue, and a live job tracker customers can watch from their phone.
Multi-vertical catalog, bay-level scheduling, and cross-vertical upsell prompts — built for shops running tint, PPF, ceramic coating, and detail under one roof.
Why multi-bay shops choose SalesThumb
Every workflow is specific to multi-bay. None of the auto-repair bloat.
Every bay is a lane on the calendar. Every installer is a sub-lane. Drag a job into the right bay × installer × time slot — conflicts blocked automatically.
Per-bay capacity rules (one full vehicle PPF locks the bay for 3 days; a quick window tint takes 2 hours). Booking can't double-book a bay or an installer.
Customer in the waiting room sees their vehicle in the queue, the bay it's in, and an estimated pickup window. Less 'how much longer?' at the counter.
Customer follows their vehicle's progress from their phone — checked in, in bay 3, in progress, ready. Reduces calls and texts dramatically.
Revenue per bay, utilization per installer, throughput per service. See which bay's a profit center and which installer's your closer.
Tint in bay 1, PPF in bays 2-3, ceramic in bay 4, detail in 5-6. Each vertical's modules light up; one customer record across all of it.
A typical multi-bay job, end-to-end
Customer books a service
Online booking checks bay × installer × time capacity for the requested service. Only valid slots are shown — overbooking blocked at the source.
Deposit + bay assignment
Customer pays deposit; job is dropped into the right bay × installer lane. Service duration auto-blocks the lane for the full job (with cure windows on coatings).
Day-of bay flow
Vehicle checked in; lobby TV shows it in the queue. Bay tech pulls it into their bay; the queue updates in real time; customer's live tracker updates too.
Per-bay progress
Each bay logs status (intake, in progress, drying, cured, ready). Status flips trigger customer texts and lobby-TV updates.
Pickup + payment
Customer notified by SMS when ready. They pay with a card via the portal pay link. A review request goes out automatically about a day after the job's marked complete.
Reporting + capacity tuning
End-of-day report: revenue per bay, utilization per installer, throughput per service. Tune your bay assignments for next week based on what actually moved.
The features that matter for multi-bay
SalesThumb ships 48+ features. These are the ones multi-bay operators lean on every day.
Every installer, every bay, every appointment in one view. Drag to reschedule. Color-coded by status. Double-book detection with explicit confirm-to-override.
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Generate a public /track/<token> URL for any appointment and text it over — the customer follows along like a Domino's pizza tracker, no login required.
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Any browser-equipped TV becomes a sales tool. Lobby reels rotate your service menu and customer photos. Sales-counter screens cast live products from the rep's tablet for a counter-side close.
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Revenue, installer performance, per-job material margin, quote-to-paid counts, customer LTV — organized as individual reports you pick from a sidebar, not one mega-dashboard.
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Every customer conversation in one inbox. Auto-reminders run 24/7, but when they reply, a human sees it. MMS, templates, merge fields.
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Pick a preset drip sequence — win back lapsed customers, follow up cold leads, or ask for a review after a completed job. Choose your pace, edit the message, turn it on.
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Your own branded booking URL — shop.salesthumb.com/book. Customers pick a service, a time, and pay a deposit if you require one. It runs 24/7.
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Accept cards online with a one-click pay link in SMS or email. Partial payments, deposits, refunds — all handled. All-in card rate as low as 2.79% + $0.20 per tap on Pro, tier-dependent — visible any time in Reports → Fees.
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“Lobby TVs killed the 'how much longer?' question at the counter. Customers see exactly where their car is. We saved 30+ counter interruptions a day — and that's just bay 1.”
Carlos V.
Manager, 8-bay shop · Dallas, TX
Illustrative scenario — a composite based on typical results for shops in this vertical. Shop names and people are fictional; the workflows shown are real product features.
FAQ
Yes. Every bay is a lane; every installer is a sub-lane within their bay (or across bays if you cross-train). Drag jobs across bays and installers; conflicts are blocked automatically.
Yes. Each bay has configurable capacity rules — service duration, cure window, allowed services. Online booking can't schedule a job that would exceed capacity; the slot doesn't show.
Mount a Roku, Fire TV, or any browser-capable display in your lobby and point it at your shop's lobby URL. It shows the current queue, in-progress vehicles, bay assignments, and estimated pickup windows. See /features/lobby-tvs.
Yes. Live job tracker — customer gets a magic-link SMS that opens a status page in their browser. Updates in real time as the vehicle moves from intake → bay → in progress → ready. See /features/live-job-tracker.
Yes. Per-bay revenue, per-bay utilization %, per-installer throughput, per-service avg duration. See which bay and which installer are your profit centers — and where you have capacity slack.
Yes. Each vertical's modules light up when enabled — film catalog for tint, coverage-area pricing for PPF, tier pricing for ceramic, packages for detail. One customer record, one calendar, one inbox across all of it. See /features/hq for multi-vertical.
ShopMonkey is auto-repair software with bays oriented around oil changes and brake jobs. SalesThumb is built for film and finish work with bay-aware scheduling, lobby TVs, live job tracker, and multi-vertical support. See /compare/shopmonkey.
Not a self-serve trial. Creating an account is free and takes no credit card — paid features unlock when you pick a plan. Migration support and bay-layout setup included. Cancel anytime.
Side-by-side
Feature-by-feature comparison with pricing, what each platform's actually built for, and a migration checklist.
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Pricing
Basic, Starter, Growth, and Pro tiers, plus HQ and CRM/Franchise Sales add-ons. No long-term contract; cancel anytime.
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