Clicking a vehicle in the HQ Vehicles list opens that vehicle's record. It's a read-only page for looking up a vehicle that sits at any of your locations. It's part of the +HQ add-on. To find a vehicle by VIN or plate first, see Searching customers and vehicles across every location from HQ.
Getting there
In the HQ sidebar, click Vehicles. Search by make, model, VIN or plate, or pick a location from the dropdown. Then click the row or the arrow at its right.
The list shows the vehicle, VIN, Plate, Owner and Location. If more vehicles match than fit, a line says "Showing the first 200 of" the total and asks you to refine your search or filter by location.
A breadcrumb (your HQ name, Vehicles, the vehicle) and a back arrow return you to the list. The location's name under the title opens that location's HQ profile.
The Vehicle card
The Vehicle card shows VIN, Plate, Color, Trim, Mileage, Fleet unit # and Registered in. A field with nothing on file shows a dash.
The Owner card
The Owner card shows the customer linked to the vehicle, or a dash when there isn't one. The name opens the customer's record only when Share customer database is on in HQ Settings, Data Sharing, or when the vehicle is at your active location. See Sharing customers and team members across locations.
Recent invoices
Recent invoices lists up to the 10 newest invoices for this vehicle at its location. Each row shows the Invoice number, Date, Status and Total. With none, it says "No invoices on this vehicle yet."
What you can't do here
Nothing on the page is editable. To change a vehicle, work in the location that owns it.
Access
- The page needs the +HQ add-on. Without it, you see "Vehicles needs the +HQ add-on."
- A restricted franchise viewer can open only vehicles at their own location. Any other vehicle shows "Vehicle not found." The same message appears if the vehicle was deleted.
- Someone whose HQ access is restricted on their account sees an access message instead of the page.
Frequently asked questions
Q: Can I edit a vehicle from the HQ page?
A: No. The page is read-only. Make changes in the location that owns the vehicle.
Q: Why can't I open the owner's customer record?
A: The name only opens the record when Share customer database is on in HQ Settings, Data Sharing, or when the vehicle is at your active location.
Q: How many invoices does the page show?
A: Up to the 10 newest invoices for that vehicle at its location.
Q: Why does it say Vehicle not found?
A: The vehicle isn't at a location you can view, or it no longer exists. Restricted franchise viewers can open only vehicles at their own location.