These two reports answer one question: do your jobs take as long as you quote? They're built from Service Timers, so they only have data once your team starts and stops timers on their jobs.
Both are on the Growth plan and up. To see them you need the View financial reports permission, which Owners, Admins and Managers have by default.
Open the reports
- In the sidebar, click Reports, then switch to Detail.
- Pick your date range across the top.
- In the list on the left, under Staff, click Service Time vs Quote or Tech Time Efficiency.
Service Time vs Quote
This report lists service lines from appointments scheduled in your date range. The four tiles across the top are:
- Line items: every service line in the range.
- Tracked: how many had a timer run on them.
- Avg variance: how far actual time ran over or under the quote, for tracked lines only.
- Total actual: all tracked time, with the quoted total underneath.
Read the table
Each row shows the Service, Customer, Quoted minutes, Actual time, Variance and who it was Worked by. A plus sign means the work took longer than quoted.
"not started" means nobody ran a timer on that line yet. It is not a suspiciously fast job. A warning sign next to the actual time means a timer was left running and stopped automatically after 12 hours, so treat that number with care. Only stopped timers count toward Actual.
Tech Time Efficiency
This table has one row per technician: Line Items, Quoted, Actual and Ratio. The ratio is actual time divided by quoted time. 100% means right on the quote, and 125% means the work took a quarter longer than quoted.
It counts stopped timers that started inside your date range. Timers that were stopped automatically are left out, so a forgotten clock doesn't hurt a tech's number.
Use Pause, not Stop, for breaks
Each time someone clicks Stop and then Start again on the same service, a new timer entry begins. Tech Time Efficiency credits each entry with that service's full quoted time, so stop-and-start breaks make the quoted total too high. Pause and Resume keep it to one entry.
When two techs share a service, each one is credited with the full quoted time for it. The quoted totals across techs can add up to more than the shop total.
Frequently asked questions
Q: How is this different from the Tech Efficiency report?
A: Tech Efficiency compares billed appointment hours with hours clocked in on the time clock. Tech Time Efficiency compares the time tracked on each service with the minutes quoted for it.
Q: Why does a service say "not started"?
A: No one has run a timer on that service line yet. Start and stop a timer from the Service Timers card on the appointment and it will show up.
Q: Why is a tech's quoted total higher than expected?
A: Each separate timer entry is credited with the service's full quoted time. If a tech stops and restarts a timer instead of pausing it, or two techs share a service, the quoted total goes up.