Customizing your public booking page

Watch: How to set booking rules like lead time and buffer in SalesThumb (0:59)

Your public booking page is configured at Settings → Online Booking (/app/settings/booking) — from the sidebar, open Settings, then click the Online Booking card ("Configure your public booking page"). This is the page that controls how customers self-schedule with you online: how far ahead they can book, whether you collect a deposit and what your refund policy says, whether customers see prices, whether you offer mobile installs, your hours, and which services show up. (Your actual public-facing booking link is a different URL — covered in the next section.) It doesn't touch your logo, brand colors, or a custom domain — those live on the separate Appearance settings page — so if you're here looking for those, keep going.

Only owners and admins can change these settings. Anyone else sees a View-only note at the top and the controls are greyed out.

Your booking link and turning it on

Near the top of the page is your actual booking URL — yoursite/book/your-shop-slug — with a copy button and an "open in new tab" button next to it. That card is worth grabbing the link from for your website, social bios, or email signature. Below it is a separate Accept online bookings toggle. It's a distinct on/off switch from everything else on the page, so setting up your scheduling rules, deposit, and hours doesn't do anything publicly until this toggle is flipped on.

If you haven't added any installers yet, an amber warning says "Online booking is off until you add an installer." Customers can only book times when an active installer is free, so with no installers your booking page shows no openings. Use the Add installer button in that warning to fix it.

Show my shop in Google

The Show my shop in Google switch is on for every shop. It lets Google list your booking page with your services, hours, address and phone, so customers searching nearby can find you.

Turn it off to keep the page for your own customers only. Google is then asked not to list the page, and your shop's public profile details aren't added to it. The booking page itself keeps working for anyone with the link. Click Save changes after you flip it.

Scheduling rules

The Scheduling rules card sets five things: Slot size (15/30/60-minute increments shown to customers), Minimum lead time — how much advance notice is required before an appointment (same hour, 2, 4, 12, 24, or 48 hours), Book up to — how far out customers can schedule (2 weeks to 6 months ahead), and an optional Same-day cutoff. The cutoff is a clock time (e.g. 3:00 PM); after that time, whatever's left of today's slots disappears from the public page. Leave it blank and there's no same-day cutoff at all. The fifth, Buffer between bookings (none, or 5 minutes up to 1 hour), keeps that much open time around each booking on the same installer or bay.

Deposits and the "Deposit pending" hold

Flip on Require a deposit and the appointment moves into a "Deposit pending" state at booking time until the customer pays, with the slot releasing automatically if it goes unpaid. You choose one of two deposit modes for the shop-wide rule (a single service can override it under Settings → Services → Override booking deposit): a flat dollar amount or a percent of the service price — switching between the two and saving only keeps the value for whichever mode is currently selected, so double-check the number before you save if you've been going back and forth between modes.

Two gotchas worth knowing before you rely on this:

Deposits under $0.50 don't get collected. That's the payment processor's minimum charge — bookings under that amount go straight to Scheduled instead of holding a deposit.
If payments aren't connected for your shop yet, the page shows an amber warning right in this card. Bookings will still display the deposit amount to customers, but no charge is actually collected — the appointment is created without a hold. Connect payments under Settings → Payments before you count on this to collect real deposits.

Deposit refund & cancellation policy

Right below the deposit card is Deposit refund & cancellation policy — a box where you write whether and when deposits are refunded (up to 2,000 characters). Customers see it next to the button whenever they pay a deposit, on an online booking or a quote, and a copy is saved with each deposit for your chargeback evidence pack. Insert starter wording fills in an example you can edit.

This card saves on its own with Save policy — the page's Save changes button doesn't save it. If you require a deposit and haven't saved a policy, the card shows a warning. Full details: Setting your deposit refund and cancellation policy.

Showing or hiding prices

The Show pricing on your public booking page switch is on by default. Turn it off and customers only see service names and durations — no prices anywhere in the booking flow. Your prices are still used behind the scenes for deposits and reporting. Hiding prices also turns off guided online booking, since that flow is all about showing prices.

If you run daily specials from Settings → Pricing Screens with Honor this price for online bookings on, customers who book that service while the special is running pay the special price, with the regular price struck through while the sale is temporary (it has an end date and has run 30 days or less). See Posting your prices on the lobby TV and a price page.

Guided online booking

The Guided online booking card (Growth plan and up) lets customers booking window tint pick their vehicle, windows and film, and customers booking ceramic coating or PPF pick a package, each priced from your Sales Matrix. It also has an optional book-today price. Like the policy card, it saves on its own with Save guided booking. Full details: Guided online booking for tint, ceramic and PPF.

Mobile install service area

If you do "we come to you" installs, turn on We offer mobile installs to let customers request one from the booking page. Two fields appear: Service radius (miles) and a flat Travel surcharge ($) charged at booking time (0 = free). Worth knowing: the radius is shown to customers as your general coverage area, but it isn't enforced. The system can't measure real driving distance from a ZIP code alone, so a customer outside your stated radius can still request a mobile visit — the booking page only gives them a rough same-area hint from ZIP codes. You're the one who confirms feasibility before the appointment happens.

Business hours, which services show, and the confirmation message

Further down, Business hours lets you toggle each day of the week open or closed and set one open/close window per day — there's no way to add a second block (say, a midday closure) for a single day in this UI. Only open windows show bookable slots publicly.

The Services shown on the public booking page card is an allow-list, and its default state matters: with nothing checked, every active service from your catalog shows up publicly — that's a valid, intentional state, not a sign that nothing is bookable. Check specific services only when you want to limit the public page to a subset; uncheck everything to go back to showing the full catalog. If you haven't added any services yet, this card tells you to do that first under Settings → Services.

Last is the Confirmation message — a short block of text shown on the success page right after a customer books (things like arrival instructions or parking notes). Your refund and cancellation terms belong in the deposit policy card above, not here.

Saving

Most of this page saves with Save changes (top right or the bar at the bottom of the page). It briefly shows "Saving..." then "Saved!" for a couple seconds — if you don't see that confirmation, the save didn't go through. The two exceptions are the Deposit refund & cancellation policy card (Save policy) and the Guided online booking card (Save guided booking), which each have their own save button.

Frequently asked questions

Q: I set everything up but customers can't see any open times. Why?

A: Check that Accept online bookings is on and saved, and that you have at least one active installer. With no installers, the booking page shows no openings on any day.

Q: Can I hide my prices on the booking page?

A: Yes. Turn off Show pricing on your public booking page and save. Customers see service names and durations only. Prices are still used for deposits and reporting, and guided online booking turns off.

Q: Where do I put my cancellation policy?

A: In the Deposit refund & cancellation policy card on this page. Customers see it next to the button whenever they pay a deposit, and it's saved with each deposit.

Q: I clicked Save changes but my deposit policy or guided booking settings didn't save. Why?

A: Those two cards have their own buttons: Save policy and Save guided booking. Save changes covers the rest of the page.

Q: Who can change online booking settings?

A: Owners and admins. Other team members can view the page but can't change it.