With guided online booking on, a customer who books window tint on your public booking page doesn't just see one flat price. They pick their vehicle, the windows they want, and a film, and see your price for each choice, worked out the same way your Sales Matrix prices it. Customers booking a ceramic coating or PPF service pick a package the same way.
Guided online booking is part of the Growth plan and up.
Before you start
Guided booking builds on things you've already set up:
- Online booking is on. See Customizing your public booking page.
- Show pricing on your public booking page is on. If you hide prices, customers get the regular booking flow.
- Your window tint prices are in the Sales Matrix. Without them, window tint books at its flat price.
- You have a window tint service your customers can book. It needs to be in the window tint category and, if you limit which services show online, it needs to be one of them.
- For ceramic and PPF: coating packages or PPF coverages in your Sales Matrix.
Turn it on
- Go to Settings → Online Booking.
- Find the Guided online booking card and flip its switch on.
- Set the options below.
- Click Save guided booking.
This card saves on its own. The page's Save changes button doesn't save it, so use Save guided booking whenever you change something here.
If you're below Growth, the card says "Guided online booking is part of the Growth plan." If you have no tint, ceramic or PPF prices in the Sales Matrix yet, it says "Set up your window tint prices in the Sales Matrix first."
Window tint
The card tells you how many films (and, if your prices vary by vehicle, how many vehicle types) it's using from your Sales Matrix.
The customer sees:
- What are we tinting? — they pick the closest vehicle type. This step only appears when your tint prices change by vehicle.
- Which windows? — one or more of: Sides & back, Front two, Windshield, Sunroof, Panoramic roof. If your tint is priced as one full-car package per film, they get Full car and this choice is made for them.
- Pick your film — each film with its price for their vehicle and windows.
Under Windows customers can pick, tick the window options you want to offer online. Leave them all unticked to offer every option you've priced. (This section only shows when you have more than one option.)
Book-today price
You can reward customers who commit online right now.
- % off for online bookings — a whole number from 1 to 50. Leave it blank to turn this off. Films that have their own "today only" price in your Sales Matrix use that price instead.
- Holds for appointments in the next — 1 to 60 days (14 by default). The lower price only counts when the appointment is within this many days.
It uses your Sales Matrix "today only" cutoff time, 6:00 PM unless you've changed it. Before that time, the customer sees Book today and save, with a line like "Book before 6:00 PM today for any time in the next 14 days." After the cutoff, it's not offered.
Ceramic coating and PPF
If your Sales Matrix has coating packages, paint correction add-ons, or PPF coverages, the card lists how many it found. A customer who books a ceramic coating service picks a coating (Pick your coating), then can add paint correction (Add paint correction?). A customer who books a PPF service picks how much coverage (How much coverage?). Custom panel-by-panel PPF isn't booked online. The customer sees "Custom coverage? We'll quote it at the shop." Each package shows your customer price, with the regular price struck through when there's a sale, plus a book-today price if you've set one.
For each of ceramic and PPF, choose which services open these steps:
- Automatic — services named "ceramic" or "coating" for ceramic, and services in the PPF category for PPF.
- Pick services — tick the exact services. Tick at least one, or switch back to Automatic.
The card shows "Opens for:" with the services it will use. Services that don't open a step book at their flat price.
How the price is protected
Prices are worked out by SalesThumb when the customer books, from your Sales Matrix. The booking page can't send its own price, so what the customer picked is what they're charged.
Who can change it
Owners and admins. Other team members can see the card but can't change it.
Related
Frequently asked questions
Q: Why don't my customers see the guided steps?
A: Check that the card's switch is on and saved, that you're on the Growth plan or higher, that Show pricing on your public booking page is on, and that you have Sales Matrix tint prices and a window tint service customers can book.
Q: I changed the settings and clicked Save changes, but nothing happened. Why?
A: The Guided online booking card saves on its own. Click Save guided booking inside the card.
Q: Why doesn't the customer get asked for their vehicle?
A: The vehicle step only shows when your tint prices change by vehicle type. If you price one full-car package per film, there's nothing to choose.
Q: When does the book-today price stop being offered?
A: At your Sales Matrix "today only" cutoff time, 6:00 PM unless you've changed it, and only for appointments within the number of days you set.
Q: Can customers book custom PPF online?
A: No. They pick from your Sales Matrix PPF coverages. Custom panel-by-panel PPF is quoted at the shop.