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Most shops blast their list quarterly through Mailchimp ($20/mo) or BombBomb ($45/mo) or just the shop owner's personal phone (worst). SalesThumb's blast composer is built into the shop OS so segments are a live query against your actual customer table instead of a stale CSV. Pick a segment, preview exactly who will receive it (and how many are excluded for opting out), write the message, send by SMS or email. Replies land in the same inbox as every other customer conversation, with the same AI intent tagging the rest of your messages get.
New blast · pick a segment
Recipient preview
218 will get this · 14 excluded (opted out)
Message · SMS
Sample Shop LLC · just now
Hey Sarah — your tint check-up is overdue. Free 5-min inspection at Atlas this Sat? Reply YES to book or STOP to opt out. — Mike
Features, zoomed in
Three capabilities built specifically for the day-to-day of a working shop.
Deep dive · 01
Other tools sync from your CRM nightly via webhook. SalesThumb's segments — everyone, new in the last 30 days, inactive 90+ days, VIPs (tagged), or any single tag you use — are live SQL queries against the shop's actual customer records, so the count is accurate the moment you pick the segment. The recipient preview shows a sample of real names plus how many matched customers are excluded because they opted out, before you send anything.
New blast · pick a segment
Recipient preview
218 will get this · 14 excluded (opted out)
Message · SMS
Sample Shop LLC · just now
Hey Sarah — your tint check-up is overdue. Free 5-min inspection at Atlas this Sat? Reply YES to book or STOP to opt out. — Mike
What's included
Everything that ships on day one. No feature-gating surprises inside a single plan.
See every angle
Every meaningful view, the path through it, and the moments that matter — so you know exactly what you're buying.
Blast history
Blast history
Grouped by send batchHey {firstName} — your tint check-up is overdue…
SMS · Apr 14 · 9:02 AM
15% off ceramic this week only for VIPs…
SMS · Mar 28 · 8:15 AM
Thanks for choosing Sample Shop LLC — here's a…
EMAIL · Mar 10 · 11:40 AM
Sent / failed / skipped counts per batch — replies show up in the normal messages inbox, not here.
Who it's for
What it replaces
How it works
Everyone, new in 30 days, inactive 90+ days, VIPs, or a single tag you use in your customer list.
See the real recipient count, a sample of names, and how many are excluded for opting out. Write the message and pick SMS or email.
Every reply shows up in the same unified inbox as any other customer message, tagged with its likely intent.
What this looks like in a shop
Illustrative scenario: Sample Shop LLC queues a blast to everyone marked "inactive 90+ days." The recipient preview shows 218 customers will get it, with 14 more excluded because they've opted out of SMS. Mike writes the message, picks SMS, hits send. Replies — "yes book me Saturday," a STOP, a question about pricing — land in the same inbox he already checks every morning, each one tagged with its likely intent.
Questions
Fits in with
Twilio
SMS sending + opt-out (STOP) compliance
Resend
Email channel
Explore more
Every customer conversation in one inbox. Auto-reminders run 24/7, but when they reply, a human sees it. MMS, templates, merge fields.
Pick a preset drip sequence — win back lapsed customers, follow up cold leads, or ask for a review after a completed job. Choose your pace, edit the message, turn it on.
Revenue, installer performance, per-job material margin, quote-to-paid counts, customer LTV — organized as individual reports you pick from a sidebar, not one mega-dashboard.
Search by name, plate, or VIN in milliseconds. Every appointment, quote, invoice, warranty, and photo attached to the right record — forever.