The HQ Jobs screen in the SalesThumb mobile app lists the jobs your franchise HQ has assigned to your location, such as vehicles from a fleet contract. Each open job has one button for its next step, so you can accept it, mark it scheduled, start it and mark it complete from your phone. Every change shows up for HQ right away.
Opening HQ Jobs
The screen only appears for shops that belong to a franchise or multi-location organization. There are two ways in:
- On the Today tab, tap the HQ Jobs button at the top, next to the Notifications bell.
- Owners, admins and managers can also tap the round thumb button to open Go to, then tap HQ Job Queue under Reports.
Reading the list
Three chips sit at the top. Open (the default) shows every job that isn't completed or released. All shows everything. Done shows completed jobs only. Pull down to refresh.
Each card shows the job name and a status pill (Pending, Accepted, Scheduled, In Progress, Completed or Released). Under that you'll see the contract title and customer, the service, the job's value, and a due date or scheduled date when there is one.
If HQ left notes for the job, they show in a highlighted HQ instructions box. Read it before you accept or start the job, because it's the only place HQ's notes appear on this screen.
Moving a job forward
Tap the button at the bottom of the card. It changes as the job moves along:
- Accept job moves a Pending job to Accepted.
- Mark scheduled moves it to Scheduled.
- Start job moves it to In Progress.
- Mark complete asks "Mark this job complete?" first. Tap Mark complete to finish, or Not yet to back out.
Completing is permanent. Once a job is completed, it can't be moved back, and HQ sees it as finished.
Mark scheduled on the phone doesn't set a date or time. To add the appointment date and notes back to HQ, or to release a job back to HQ, use the HQ Job Queue on the web. See Working HQ-assigned fleet contract jobs at your shop.
Who can change a job
Anyone at the shop can open HQ Jobs and read it. Moving a job forward needs permission to record payments, which owners and admins have by default. Everyone else sees "Ask an owner or admin to update this job." in place of the button.
Frequently asked questions
Q: Why don't I see HQ Jobs in my app?
A: The screen only shows for shops that belong to a franchise or multi-location organization. Installers find it on the Today tab, and owners, admins and managers also find HQ Job Queue in the Go to menu under Reports.
Q: Can I undo Mark complete?
A: No. A completed HQ job can't be moved back, so the app asks you to confirm first.
Q: Why can't I tap the button on a job?
A: Updating an HQ job needs permission to record payments, which owners and admins have by default. Ask one of them to update it or to change your permissions.