When your franchise HQ wins a fleet contract with a national account (think "Hertz nationwide") and carves out a slice for your location, that slice shows up two ways in your app. The Fleets tab (under Customers → Fleets → "HQ-assigned") shows you the contract-level allocation — your total slice value, vehicle count, and due date. The HQ Job Queue is one level deeper: it's the per-vehicle, per-line-item breakdown of that allocation, and it's where you actually work each job. To get there, go to Customers → Fleets tab, then click the HQ Job Queue button in the top-right of the header bar. You can also bookmark it directly at /app/fleets/hq-jobs — a "Back to Fleets" link at the top returns you to the Fleets tab.
The job lifecycle
Each row is a single vehicle or line item HQ assigned to you, and it moves through a fixed sequence: Pending → Accepted → Scheduled → In progress → Completed. Every status change is instant and reports back to HQ in real time — there's no separate "sync" or "submit" step. A Pending job shows an Accept button; once accepted, the button changes to Schedule. Clicking Schedule doesn't move the status by itself — it just opens an inline panel with a date/time picker and a "Notes back to HQ" text box. You have to fill in a date/time and click Save schedule to actually push the job to Scheduled status; the Save schedule button stays disabled until a date/time is entered. Clicking Schedule again while the panel is open turns it into a Cancel button that just closes the panel without saving anything. Once a job is Scheduled, a Start button appears to move it to In progress, and from there a Mark complete button finishes it.
Releasing a job back to HQ
Any job that isn't already Completed or Released shows a Release button — including jobs still sitting in Pending that you haven't even accepted yet. Unlike Schedule, Release has no inline panel and no confirmation prompt: clicking it fires immediately and flips the job to Released status, which is styled in the same rose/red color as the Released status badge itself — visually distinct from every other status on this screen. There's no button to un-release a job from this page, so treat Release as a real "hand this back to HQ" action, not something to click experimentally. If HQ gives you instructions for a job, they show up in an amber "HQ instructions" box on the card — worth checking before you accept or release anything, since that's the only place HQ context appears on this screen.
Notes, due dates, and what the stats actually mean
Each job card shows the linked contract title and customer name (when set), a dollar value, an optional due date, and — once scheduled — the scheduled date/time. Any notes you leave for HQ in the Schedule panel persist on the card afterward as "Your notes," visible even after the job moves on to In progress or Completed. Watch the two stat tiles at the top: Open jobs counts everything that isn't Completed or Released, which is what you'd expect. Open value, however, sums the dollar value of every job except Released ones — meaning it still includes Completed jobs in that total. Don't read "Open value" as "value of work you still owe"; it's closer to "total assigned value you haven't handed back." The status filter chips (All / Pending / Accepted / Scheduled / In progress / Completed / Released) just filter the list view and show live counts in parentheses — they don't affect the stat tiles above them.
No plan or role gating observed
Nothing in this page or its underlying API calls restricts it by subscription tier or by a specific staff role — any authenticated user at a shop that has HQ-assigned jobs can view and act on this queue, scoped strictly to jobs assigned to that shop. If a job doesn't belong to your location, it simply won't appear here; there's no cross-shop visibility on this page. One caveat on discoverability: the sidebar hides the Customers nav item — your only in-app path to the Fleets tab and the HQ Job Queue button — for the Technician role. Owners, Admins, Managers, Service Writers, and Front Desk staff all see Customers in the sidebar and can navigate here normally; a Technician would need the bookmarked /app/fleets/hq-jobs link instead, since the page and its API don't block them once they're there.