Click your avatar at the top right of the app to open the account menu. The top of the menu shows your name and email. A small dot on the avatar means you have unread items in What's new.
What is in the menu
Account
- Settings
- Profile
- My Awards
- Notifications
- Security & 2FA
- Billing
Discover
- What's new opens the news page, with a count of unread items. It is hidden if your HQ has turned the news feed off.
- Take a guided tour opens the Learn page.
- Send feedback opens a short form (see below).
- Keyboard shortcuts opens a list of shortcuts.
- Refer a shop opens the referral page.
- Mobile app opens a pop-up about the mobile app.
- System status opens the SalesThumb status page in a new tab.
Theme is a submenu with Light, Dark and System. A check mark shows the one in use.
Log out and Sign out of all sessions are at the bottom.
Send feedback
- Open the menu and click Send feedback.
- Type your message. The form asks "What's working? What's broken? What's missing?" and counts up to 5,000 characters.
- Click Send feedback.
You see "Thanks! Tracked as" and a ticket number that starts with F-. The ticket records the page you were on when you sent it. The form says real humans read every submission.
If your account isn't linked to a shop yet, you see "Your account isn't linked to a shop yet, so we couldn't send this from here. Email hello@salesthumb.com and we'll take it from there."
Sign out of all sessions
Log out signs you out of this browser. Sign out of all sessions signs you out everywhere, which helps if you left yourself signed in on another computer or lose a phone.
- Click Sign out of all sessions.
- A box asks Sign out of all sessions? and says: "This will log you out everywhere — every browser tab and device. You'll need to sign in again on each one."
- Click Sign out everywhere, or Cancel.
A message confirms how many sessions were closed, or says "Signed out everywhere". Then you land on the sign-in page. This also clears your devices' push notification registrations.
Related
Frequently asked questions
Q: Where does my feedback go?
A: It is saved as a feedback ticket with a number that starts with F-, along with the page you were on.
Q: What is the difference between Log out and Sign out of all sessions?
A: Log out ends this browser's session. Sign out of all sessions ends it on every browser tab and device, and you sign in again on each.
Q: Why is What's new missing from my menu?
A: Your HQ turned the news feed off for your shop.
Q: Why can't I send feedback?
A: Your account may not be linked to a shop yet. Email hello@salesthumb.com instead.