Service Timers let your team clock the hands-on time for each service on a job, not just the job as a whole. A tint and a ceramic coating on the same car get their own clocks, and each clock records which tech ran it.
The card is called Service Timers. On the web it sits on the appointment page. In the mobile app it's on the job screen, under the same name.
Where to find it
- Open the appointment from the calendar.
- Scroll to the Service Timers card.
- Each service on the booking has its own row, with its name and the minutes quoted for it, for example "120 min quoted".
If the card doesn't show up, the booking has no separate service lines to time. That happens with some older bookings and package bookings.
Assign the tech
Each row has a person picker that starts on Unassigned. Pick the tech who will do that service.
Some services require a certification. If the person you pick doesn't have a current one on file, SalesThumb warns you and asks Assign anyway? You can confirm or pick someone else.
Start, pause and stop
- Next to Start, choose who the timer runs as. It defaults to the assigned tech, or Start as myself.
- Click Start. The row shows Running with a live clock.
- Click Pause for a break, then Resume to carry on.
- Click Stop when the service is done. The row then shows Logged with the total time.
Only one timer can run on a service line at a time. On the phone, a tech taps Start and the timer always runs as themselves.
Who can control whose timer
Anyone on the team can start, pause and stop their own timer. Starting a timer for someone else, or pausing or stopping another person's timer, needs the Manage timeclock permission. Owners, Admins and Managers have it by default.
Forgotten timers
If a timer is left running or paused for more than 12 hours, SalesThumb stops it automatically and counts no more than 12 hours. The tech gets a "Timer auto-stopped" push notification on their phone. The reports flag that time so it doesn't pass for real work.
Frequently asked questions
Q: Is a service timer the same as clocking in?
A: No. Clocking in records a person's shift. A service timer records time spent on one service on one job, so you can compare it with what you quoted.
Q: Why don't I see the Service Timers card on an appointment?
A: The card only appears when the booking has separate service lines. Some older bookings and package bookings don't, so there's nothing to attach a timer to.
Q: What happens if a tech forgets to stop a timer?
A: After 12 hours it's stopped automatically and capped at 12 hours. The tech gets a push notification, and the Service Time vs Quote report marks that line with a warning sign.