"Deposits" here means one specific thing: the payouts Rainforest (SalesThumb's payments processor) has actually settled into your shop's bank account, and the transactions that made up each one. It does not mean the deposit a customer pays up front to hold a booking or lock in a quote — that's a completely different feature that happens to share the same word. If you're looking for that instead, see Collecting deposits. This article covers the report at Reports → Deposits (`/app/reports/deposits`), which is for anyone who needs to reconcile what actually hit the bank — owners, bookkeepers, or whoever does your accounting.
Why the same word means two different things
SalesThumb (and the payments world generally) uses "deposit" for both ends of the money flow:
- A customer's deposit — money a customer pays up front, either a percentage typed on a specific quote or your shop-wide online-booking deposit rule. That's collected *into* your payments flow, at the start of a job.
- A Rainforest deposit (this report) — a payout batch of settled funds moving *out* of the processor and *into* your bank account, on your regular settlement schedule. One payout on this page can bundle together many individual transactions — full invoice payments, gift card redemptions, tips, and yes, customer deposits too — all in the same batch.
That second bullet is the whole reason for the confusion: a customer's booking deposit is one of the transaction *types* that can show up inside a Rainforest deposit (payout). The word means something different depending on which side of the table you're looking at.
What's on the page
The Deposits page sits inside SalesThumb's standard Reports layout — a persistent nav rail down the left side lists every report category (Financial, Sales, Operations, and so on) so you can jump straight to another report without going back to the main Reports hub first. The Deposits item lives under the Financial category, next to Transactions, Processing Fees, Royalties, and Chargebacks.
The report itself is a live, Rainforest-hosted view, not something SalesThumb generates or stores on its own — SalesThumb keeps no local table of your deposits, so this page is the actual source of that data, not a copy of it. It renders as a table of payouts for your shop, one row per settlement. Clicking a payout row opens an overlay with the individual transactions that were bundled into that payout.
On that per-transaction detail view, two extra columns are added on top of whatever the report shows natively: an Invoice ID (the invoice's internal record ID — not the invoice number your customers see on their bill) and a Payment type, which shows the raw kind of transaction each row was (an invoice payment, a keyed card payment, a gift card redemption, a tip, or one of the two customer-deposit types described above). This is actually the clearest place to see the two meanings of "deposit" side by side: the page itself is titled "Deposits" for the payout, while a row inside a payout's detail view can be labeled a "deposit" for the unrelated reason that a customer paid one.
An export option is also on the page by default, provided by the Rainforest component itself rather than something SalesThumb builds or formats — so treat it as Rainforest's own export, not a SalesThumb-generated CSV.
Before you connect payments
If your shop hasn't connected Payments yet, this page won't show a report at all — it shows a prompt to connect payments first, with a link straight to Settings → Payments. There's nothing to reconcile here until Rainforest is actually settling money to your account.
Things to know
- Unlike most of the reports under Reports → Financial, Deposits does not require the "View financial reports" permission — any team member with access to your shop's SalesThumb account can open this report. (Most other financial reports, like Revenue or Royalties, do require that permission.)
- The report is live and pulled directly from Rainforest each time you open it — SalesThumb doesn't cache or store a local copy of your deposit history.
- You can still view this report even if your shop's account has been frozen or locked — it's a read-only view of money already settled, so that restriction doesn't apply to it.
- The connection to Rainforest that powers this page is short-lived and refreshes automatically if you switch back to a tab you left open for a while, so you generally don't need to manually reload a stale page.
- The "Invoice ID" column shows the invoice's internal record ID, not the invoice number printed on the customer-facing invoice — don't expect it to match what you'd search for in your invoice list.
- If Payments isn't set up on your shop, you'll get a "Connect payments" prompt instead of a report — see Setting up payments for your shop.
Frequently asked questions
Q: Is this the deposit my customer paid when they booked or approved a quote?
A: No. That's a completely different thing — a customer deposit is money collected up front, either a percentage on a specific quote or your shop-wide online-booking deposit rule. This report is about the payouts Rainforest sends to your bank account. See Collecting deposits for the customer-facing kind.
Q: Why does the report page use the word "deposit" for something that isn't a customer deposit?
A: It's standard payments-industry terminology: a "deposit" on the processor side means a settlement payout landing in your bank account, unrelated to the customer-facing meaning of a booking or quote deposit. Both happen to use the same word for opposite ends of the money flow.
Q: How do I see which specific transactions were included in one payout?
A: Click on a payout row in the table. It opens an overlay showing every transaction bundled into that payout, including an Invoice ID and a Payment type column for each one.
Q: What does the Payment type column actually show?
A: The raw kind of transaction that row was — an invoice payment, a keyed card payment, a gift card redemption, a tip, or one of the customer-deposit types. It's not reformatted or prettified, so you may see technical-looking values.
Q: Do I need a specific permission to view this report?
A: No. Unlike most reports under Reports → Financial, Deposits doesn't require the "View financial reports" permission — any team member with access to your SalesThumb account can open it.
Q: What happens if I try to open this report before connecting payments?
A: You'll see a prompt to connect payments instead of a report, with a link to Settings → Payments. There's no data to show until Rainforest is actually settling funds to your account.