The mobile app's Help & Support screen is where you reach the SalesThumb team from your phone. It doesn't open a ticket inside the app. Each contact option opens your phone's email app with a message to hello@salesthumb.com already started, so you just type what you need and send it.
Open Help & Support
- Tap the round button at the bottom center of the app to open the Go to panel.
- Under Everyday, tap Help & Support ("Guides, contact us, send feedback").
Installers, sales staff and managers all see it. If your account hasn't been given mobile access yet, or the app can't load your account, a Help & Support button still shows on that screen, so you're never stuck without a way to reach us.
Contact us
- Email support starts an email with the subject "SalesThumb support request". The address is shown under the row, and you can press and hold it to copy it.
- Report a bug starts an email with the subject "SalesThumb bug report" plus your app version. The body has a space for what happened and, below it, your app name, version and phone platform. Keep those lines; they help us reproduce the problem.
- Send feedback starts an email with the subject "SalesThumb feedback" for ideas and feature requests.
If your phone has no email app set up, you'll see "Couldn't open that" with the support address, so you can write to it from any email account.
Help center, legal and version
- App tour goes back to the main tabs and replays the walkthrough of the bottom buttons, the thumb button and Go to.
- Browse help articles opens the SalesThumb help center in your browser.
- Privacy Policy and Terms of Service open in your browser.
- About shows the app name and the exact version you have installed.
For questions you'd rather ask right away, try AI Help. If you belong to a franchise and need HQ, use Support tickets on the web.
Frequently asked questions
Q: Does Report a bug send anything automatically?
A: No. It opens your email app with a message already filled in. Nothing is sent until you tap Send in your email app.
Q: How do I find my app version?
A: Open Help & Support and look at the About section at the bottom. The same version is added to every bug report email.
Q: Can I open a support ticket with HQ from the mobile app?
A: Not today. The mobile app emails the SalesThumb team. Tickets to your franchise HQ are opened from Support tickets on the web.