Community is a Slack-style forum inside SalesThumb where shop owners in the same franchise organization talk to each other: share wins, ask for help, swap supplier tips, brag about their best month. It's built for peer culture between franchisees, not for support requests to SalesThumb itself.
Who sees this tab
Community only exists for shops that belong to a franchise organization — SalesThumb resolves your org automatically from your active shop. If your shop is standalone (not linked to a franchise org), the page shows "Community is org-only" instead of any channels, with a note that you'd need to link the shop to a franchise organization to unlock peer channels. There's no partial or read-only view for standalone shops; it's all or nothing.
Channels and who's around
The first time anyone in your org opens Community, five channels are created automatically: wins, help, suppliers, marketing, and general. There's no "create channel" control on this page — what you get is what auto-seeded. Click a channel in the left sidebar to switch into it; the page header updates to "# channel-name" plus its description, and the feed reloads for that channel.
Below the channel list, an "Active" counter and member list show who's around, each with a small green dot next to their initials. If nobody's shown, it just says "No recent activity."
Posting, reacting, and replying
Click "Post something in #[channel]…" to open the composer. As you type, a counter under the textarea tracks your character count against an 8,000-character limit — that number matches a server-side limit in the code, so it isn't just a UI suggestion. One detail worth knowing: both the live counter and the actual length check use your trimmed text, so leading or trailing blank lines don't count against your budget — and if that's literally all you typed, the Post button stays disabled since there's no content left to post. Go over 8,000 characters and the Post button disables itself and the counter turns red; the submit logic double-checks the same limit too, so if a post ever did get through over the limit, you'd see an error toast stating your post's exact character count and the 8,000-character limit to trim it to.
Every post supports three reactions — heart, clap, and fire — shown as emoji buttons with counts next to them. Click one to toggle your reaction on or off.
To reply, click the "replies" link under a post (it switches to singular "reply" when there's exactly one). That expands an inline thread with the existing replies and a small reply box below them. Posting a reply refreshes both the thread and the parent post's reply count.
Things to know
Pinned posts get a highlighted amber border and a "Pinned" badge, but there's no control on this page for pinning a post yourself — if you see one pinned, it was pinned from somewhere outside this view. And because the whole feed is scoped to your franchise org, don't expect to see posts from shops in a different organization.